Operations Specialist - Travel Care
Operations Specialist - Travel Care
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Salary Not Disclosed
1 Vacancy
Job Description
Viking Travel Care are looking to recruit a new colleague with experience from the travel assistance industry to strengthen our daily operations.
The role will be responsible for projects and tasks operational and/or administrative related to the Operation of Travel Care.To some extent it can be discussed to adjust the tasksto the candidates specific competencies if they are in line with Travel Cares needs
Responsibilities
Responsible for the daily shift management such as Floor Officer or other task assigned to secure efficient workflow on the shifts for calls tasks and case handling.
Participate in the implementation of new customers or new routines for the Operations
Ensure that daily routines contribute to fulfillment of SLAs and KPIs
Execute on quality processes in the daily operations suggest improvements
Support the Travel Care Team Leaders in competence development and training of staff
Work as an Assistance Coordinator when required for answering incomming calls and email
Qualifications
Minimum 2 years experience from travel insurance assistance
Experience from supervision / shift management in an alarm center for travel assistance
Knowledge of and ability to handle all types of travel insurance assistance case types
Experience from training and coaching colleagues/staff
Fluent in the needed language (Norwegian Danish Swedish or FinishFinish speakers must be fluent in Swedish) and English (additional languages are a plus).
Experienced user of ITsystems and can quickly learn new systems
Who are you
You have a structured approach and get things done
You have excellent prioritization and delegation skills
You communicate well and have good people skills
You see solutions instead of problems and have a flexible mindset
You thrive in an environment of rapid and continuous change
You are not easily stressed and are able to handle many tasks at the same time
You are not afraid to make decisions and comfortable with giving feedback
You are service minded and have a passion for helping people
Workplace
The position can be locatedat our Travel Care Operations in Torrevieja OR Fuengirola Spain
Working hours
The position will work in rotation day evening and weekends
Since we are a 24/7/365 contact centre other working hours may be required at times
We can offer
Competitive salary
A good and social working environment with nice colleagues
Relocation packet We help to make it easier to move to Spain
If you have any questions you are welcome to contact
Cristina F. Blanco Operations Manager Travel Care telephone nr.:or email:
Or
Live Nr Quality and Process Manager Travel Care telephone nr.:or email:
Employment Type
Full Time
