LD Communications Manager

This position is responsible for the development of educational and training content project management of communications and overall management of repositories for Visa Direct Change and Knowledge Network team. Responsibilities include working with crossfunctional teams to write and edit content support management of content and communication consistency across all content channels. Specifically

• Analyze learning aims and objectives and work with colleagues and subject matter experts (SMEs) to design content for live presentations
• Organizing training sessions and supporting hosting and content development for the sessions
• Manage communication channels providing transparency of training and education deliverables across internal teams    
• Revise and rewrite existing content to meet design standards
• Create interactive media and activities to support learning across different channels
• Adapt instructional materials to meet multiple channel requirements (e.g. documentation on demand)
• Plan and successfully implement internal reviews and subsequent updates of all content and associated activities prior to delivery
• Maintain project documentation content version control processes and internal/external repositories throughout the project lifecycle
• Work effectively with colleagues to create compelling and engaging deliverables that accomplish objectives
• Assist management with strategic and tactical roadmap learning plans
• Ensure comprehensive editing for grammar usage consistency accuracy and style
• Proactively identify and resolve gaps in the content development support structure and improve workflow processes
• Manage concurrent content development projects effectively and on time and within budget.

This is a global position and will require communication with staff across multiple regions and time zones. Some flexible work scheduling (early or late) may be necessary periodically for scheduled regional conference calls.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days a week specifically Tuesdays and Wednesdays with a general guidepost of being in the office 50 of the time based on business needs.

Qualifications :

Basic Qualifications:
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
Excellent writing and instructional design/development skills required
Strong knowledge of the Microsoft Office suite of products required
BA in a related field required

Preferred Qualifications:
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD in progressive instructional design and editorial experience preferably within the payments industry. Knowledge of Visa products services and operations a plus.
Strong project management skills and ability to prioritize work handle multiple projects simultaneously with a high level of accuracy and attention to detail required ability to complete projects on time
Initiative and independent judgment is required to search out solutions within context of broad goals and longterm objectives
Team player with the ability to work and communicate effectively across multiple departments and levels of management yet selfmotivated and able to work independently
Ability to adapt to change quickly and enthusiasm and resourcefulness when tackling unfamiliar tasks and requests
Experience working in a global or multiregion capacity with strong crosscultural sensitivities

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510 of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124700.00 to 180650.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime