GM Aftersales
GM Aftersales
Posted on :
04-03-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
The General Manager Aftersales at CIG Motors will oversee service operations spare parts management customer support and warranty administration ensuring toptier vehicle maintenance and customer satisfaction. This professional will develop strategies to improve efficiency profitability and service quality managing workshop productivity spare parts inventory and revenue growth. The ideal candidate will collaborate with sales finance and marketing to enhance customer retention and drive business expansion. This role requires strong leadership financial acumen and deep automotive industry knowledge to optimize aftersales operations and maintain CIG Motors market leadership.
Key Responsibilities:
Aftersales Strategy & Operations
- Develop and implement an aftersales strategy aligned with the company s overall business goals.
- Oversee the service and parts departments ensuring operational efficiency and profitability.
- Monitor and analyze key performance indicators (KPIs) to drive improvements in service quality and customer retention.
- Ensure proper inventory management of spare parts optimizing stock levels to reduce costs and improve availability.
- Lead initiatives to enhance workshop productivity turnaround time and firsttime fix rates.
Customer Service & Satisfaction
- Establish and maintain high standards of customer service ensuring customer satisfaction and loyalty.
- Develop and implement customer feedback mechanisms to improve service quality continuously.
- Resolve escalated customer complaints efficiently ensuring customer retention.
- Collaborate with the marketing team to develop customer engagement programs and loyalty initiatives.
Financial & Revenue Growth
- Drive revenue generation from aftersales services including repairs maintenance and spare parts sales.
- Set and achieve sales targets for spare parts and service packages.
- Control costs by monitoring budget expenditures pricing strategies and warranty claims management.
- Identify and develop new revenue streams such as extended service contracts and valueadded services.
Leadership & Team Management
- Lead train and develop the aftersales team including service managers technicians and customer service representatives.
- Implement staff training programs to enhance technical skills product knowledge and customer service.
- Establish and maintain a highperformance work culture within the aftersales department.
- Conduct performance evaluations and set clear objectives for team members.
Compliance & Standards
- Ensure all aftersales operations comply with local automotive regulations and company policies.
- Maintain health and safety standards in service workshops.
- Stay updated with industry trends and best practices to maintain a competitive edge.
- Ensure proper documentation and compliance with warranty policies and OEM (Original Equipment Manufacturer) guidelines.
Requirements
Benefits
- Competitive Salary
- 13th Month Allowance
- Leave Allowance
- Monthly Performance Bonus
- Retirement Savings
- Robust Medical Coverage
- Daily Lunch
- Employee Car Ownership Scheme
- Learning & Development Budget
- Group Life Insurance
- Paid Time Off
- Opportunity to work in a fastpaced and dynamic environment
Employment Type
Full Time
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