Business Analyst
Business Analyst
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Job Description
Job Title: Business Analyst
Smarter HR Solutions is seeking applicants for a Business Analyst position for our IT client. This position requires a resource with expertise in ServiceNow seniorlevel business analysis skills a working knowledge of ITIL and the flexibility to pivot between projects as assigned.
Roles and Responsibilities
The resource will be responsible for the following key tasks:
- Documentation & Analysis:
- Create and update business and functional requirement documents to support various implementation efforts.
- Develop and maintain business workflow processes to enhance operational efficiency.
- Project Support & Coordination:
- Assist project teams DEV QA PM in business analysis activities including:
- Requirements elicitation
- Grooming and work item prioritization
- Document review and work item creation
- User acceptance testing
- Ongoing maintenance support
- Other businessrelated activities as assigned
- Support & Maintenance:
- Ensure 100 completion of maintenance items.
- Deliver company partnership project deliverables on schedule.
Requirements
Education
- Sprint tracking every 23 weeks to monitor project progress.
- Timely updates on key project deliverables and resource contributions.
Performance Metrics
The resource s performance will be measured based on the following criteria:
- Schedule Variance Adherence to project timelines and deadlines.
- Customer Satisfaction Positive feedback and responsiveness to stakeholder needs.
- Productivity Monitoring Efficient of tasks and contribution to project success.
Experience This position requires a resource with expertise in ServiceNow, senior-level business analysis skills, a working knowledge of ITIL, and the flexibility to pivot between projects as assigned. Scheduled Milestones and Deliverables Sprint tracking every 2-3 weeks to monitor project progress. Timely updates on key project deliverables and resource contributions. Performance Metrics The resource s performance will be measured based on the following criteria: Schedule Variance Adherence to project timelines and deadlines. Customer Satisfaction Positive feedback and responsiveness to stakeholder needs. Productivity Monitoring Efficient of tasks and contribution to project success.
Education
Bachelors Degree in Business, IT, or relevant field.
Employment Type
Full Time
