SME Team Leader
SME Team Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Basic Function:
The SME Team Leader will manage the distribution of escalated JIRA tasks and ensure their timely completion. They will audit activities carry out everyday tasks as needed and provide performance reports for leaders and clients. The manager will train and assess team members oversee improvement initiatives and hold frequent meetings with the team and clients. Additionally they will assist the entire Recorded Future Manila team serve as a backup for supervisors and provide extra training for analysts. This role also involves participating in personal and professional development activities.
Specific Duties and Responsibilities:
Manage a balanced on escalated JIRA task assignments to the Research Micro team
Oversee task completion within agreed cycle time for the Research Micro team
Complete required performance reports of the Research Micro team to be presented to the next level supervisor/s and Recorded Future clients.
Manage performance of individual team members through regular coaching feedback and evaluation.
Lead improvement projects and activities within or outside the Research Micro team.
Lead activities to support the whole Recorded Future Manila organization as assigned.
Conduct regular meetings with the Research Micro team and with Recorded Future clients.
Conduct quality audits of tasks completed by the Senior Research Analyst 2.
Perform usual operations and tasks as a Senior Research Analyst 2 when needed.
Act as next level escalation for complex tasks unresolved by the Research Micro team.
Act as backup for immediate supervisor or Curation Team Leader as needed.
Conduct additional training for analysts as required by Training Lead.
Other activities for personal and career development as assigned.
Quality & Information Security Management
Adhere to and implement InfinitO s quality and information security policies and carry out its processes and procedures accordingly.
Protect clientsupplied and generated for client information from unauthorized access disclosure modification destruction or interference (see also Table of Offenses).
Carry out tasks as assigned and are aligned with particular processes or activity related to information security.
Report any potential or committed nonconformity observation and/or security event or risks to immediate superior.
Assist Internal Audit Team during internal audits of assigned projects
Requirements:
Bachelors/College Degree in a relevant field.
At least 3 years of experience in a research or related role.
Proven experience in team and project management.
Strong understanding of data management and information security practices.
Excellent communication and leadership skills.
Proficient in the use of JIRA and other relevant tools.
Qualifications:
Proficient in reading and comprehending information to determine its relevance.
Highly skilled in analyzing and manipulating spreadsheet data (e.g. Google Sheets).
Internet savvy.
Strong written and oral communication skills in English.
Ability to work independently meet tight deadlines and adapt to changing processes.
Motivated proactive and driven to achieve objectives.
Analytical organized and resultsoriented.
Knowledgeable in best practice security frameworks risk assessment methodologies industryrecognized IT audit and controls standards and other industry resources.
Employment Type
Full Time
