CL - Business Analyst - Project Lead

Job Description: READ IN DETAIL
****Please note requests ending in NA and NA are the same therefore DO NOT submit the same candidate to both requests Only submit to ONE.****

Open due to 36 month tenure

Max Bill Rate: NA

SCOPE OF THE PROJECT:
The CFS Project is part of the Department of Social Services (DSS) and is responsible for developing implementing and maintaining a federally mandated Child Support Enforcement System (CSES) that provides comprehensive support to the operation of South Carolina s Child Support Enforcement (CSE) program as well as for completing the development implementation and maintenance of the Family Court Case Management System (FCCMS) for all South Carolina family courts.

DAILY DUTIES / RESPONSIBILITIES:
This position is for a Business Analyst Project Lead and Functional Subject Matter expert who will be performing system testing daily troubleshooting of complex defects training drafting General System Designs (GSDS) and assisting counties during the Maintenance and Operations phase of the FCCMS project.
The Business AnalystProject Lead will report to the FCCMS Project Manager.

Primary Responsibilities

Business Analysis

Review functional designs produced by vendor.
Create models to document existing and proposed business processes.
Develop General System Design (GSD documents for new or enhanced system functionality.
Analyze proposed business process and software changes.

Testing
Execute test scripts.
Develop test scenarios/test cases and test scripts.
Record and verify test results.
Analyze and report test results.
Report defects to Test Manager/Test Team
Perform Regression Tests
Reproduce defects/demonstrate defects to development as needed.
Participate in Incident Review Meetings as needed.
Provide data analysis and root cause analysis as needed.
Review requirements component designs and use cases and maintain test script traceability to each as applicable.
Prepare test data including interface data files as needed for executing test scripts.
Review test related work products including but not limited to system test reports training materials computerbased training (CBT) courses and others as needed.
Participate in the monitoring and reporting on the execution of the System Development Contractor s performance under the CFS Project contract as it relates to all testing phases. This involves working with System Development Contractor s tools and appropriately extracting data to produce metrics and reports.

Training
Conduct End User Training for designated counties during rollout.
Ability to travel within the State to conduct onsite training as needed.
Ability to discuss application and configuration while relating application training to Clerks of Court staff s every day business.
Follow up on end user questions with Functional and Technical Experts in a timely manner.
Create and update end user training documents to include Participant Guides FAQs Workarounds and Customized User Manual
Create computerbased training videos.
Provide online training.

Other Responsibilities Include
Create End User Training Materials as needed.
Conduct level 2 help desk support of higher complexity application defects
Follow up on end user questions with Functional and Technical Experts in a timely manner
Update Application Configuration as needed.
Conduct help desk ticket resolution related to the FCCMS application.
Communicate announcements workarounds and FAQs to all FCCMS application users.
Create and update Adobe Acrobat forms and documents.

Strong Interpersonal skills with the ability to lead.
Ability to present communicate and teach concepts in a clear and concise manner.
Strong organizational skills.
Ability to plan organize instruct and review the work of the testing team.
Ability to use MS Office MS Visual Studios and SHAREPOINT effectively.
Ability to communicate (orally and written) effectively with technical nontechnical staff customers/stakeholders (State and county) and executives.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
(SEE BEELINE DESCRIPTION)
Experience using configuring and maintaining the Family court case management system (FCCMS)
Experience documenting existing and proposed business processes.
Previous judicial experience
Previous experience in state government
Experience testing Judicial or Case Management System Development projects.
Experience in delivery of training.
Ability to travel to training site as needed to conduct training within the State.
Knowledge of testing concepts such as Component testing Integration Testing Performance Testing Regression Testing and Acceptance Testing
Understanding of Agile or iterative software development methodologies
A strong understanding of the basics of financial operations from receipts to disbursements to reconciliations and General Ledger Accounts

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
(SEE BEELINE DESCRIPTION)
Strong Interpersonal skills with the ability to lead.
Ability to present communicate and teach concepts in a clear and concise manner.
Strong organizational skills.
Ability to plan organize instruct and review the work of the testing team.
Ability to use MS Office MS Visual Studios and SHAREPOINT effectively.
Ability to communicate (orally and written) effectively with technical nontechnical staff customers/stakeholders (State and county) and executives.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
(SEE BEELINE DESCRIPTION)
Experience using configuring and maintaining the Family court case management system (FCCMS)
Experience documenting existing and proposed business processes.
Previous judicial experience
Previous experience in state government
Experience testing Judicial or Case Management System Development projects.
Experience in delivery of training.
Ability to travel to training site as needed to conduct training within the State.
Knowledge of testing concepts such as Component testing Integration Testing Performance Testing Regression Testing and Acceptance Testing
Understanding of Agile or iterative software development methodologies
A strong understanding of the basics of financial operations from receipts to disbursements to reconciliations and General Ledger Accounts

REQUIRED EDUCATION:
BS/BA Degree or 10 years of relevant experience in lieu
Additional Sills: Strong Interpersonal skills with the ability to lead. Ability to present communicate and teach concepts in a clear and concise manner. Strong organizational skills. Ability to plan organize instruct and review the work of the testing team. Ability to use MS Office MS Visual Studios and SHAREPOINT effectively. Ability to communicate (orally and written) effectively with technical nontechnical staff customers/stakeholders (State and county) and executives. Experience using configuring and maintaining the Family court case management system (FCCMS) Experience documenting existing and proposed business processes. Previous judicial experience Previous experience in state government Experience testing Judicial or Case Management System Development projects. Experience in delivery of training. Ability to travel to training site as needed to conduct training within the State. Knowledge of testing concepts such as Component testing Integration Testing Performance Testing Regression Testing and Acceptance Testing Understanding of Agile or iterative software development methodologies A strong understanding of the basics of financial operations from receipts to disbursements to reconciliations and General Ledger Accounts Skills: Administrative Organizational Skills Yes 1 Lead Currently Using 4 6 Years Administrative Planning Skills Yes 1 Lead Currently Using 4 6 Years Database Platforms Agile Yes 1 Lead Currently Using 4 6 Years Education Training Curriculum Development Yes 1 Lead Currently Using 4 6 Years