Customer Care Agent-Healthcare
Customer Care Agent-Healthcare
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position is responsible for offering expertise and advice in resolving customer concerns in an accurate and timely manner. This position will work cross functionally to effectively resolve any service or order related issues while balancing both the needs of the customer and the business.
Job Details:
- Effectively research analyze and resolve customer issues via multiple work queues in timely manner.
- Identifies processes that will create efficiencies in workflow which in turn will increase customer satisfaction.
- Analyze customer concerns and provide appropriate resolution and actions.
- Serve as liaison between management and customer to improve customer service and business productivity.
- Identify opportunities for improvement and work cross functionally to enhance business processes.
- Assists in the development testing and communication of operational policies and procedures.
- Assist in training and mentoring peers on improving customer support service.
- All other duties as assigned.
Qualifications:
- 13 years minimum experience in customer support / sales support or other contact center role.
- 4year degree in business management or related field preferred.
- Strong verbal and written communications and interpersonal skills.
- Customer focused with the ability to work effectively and professionally with customers.
- Regular consistent and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary.
- Team player within department company and network.
- Basic level computer skills with basic Microsoft programs.
Employment Type
Full Time
