Adjustments Returns & Estate Care Specialist
We are seeking an individual with experience in the international banking domain to perform a range of operational tasks for moderately complex to complex processes. The ideal candidate will take ownership of the entire process from receiving work to resolution and closure. Responsibilities include reviewing incoming work liaising with internal and external resources resolving complex customer issues and preparing specialized documents. This role requires working under general supervision following established procedures and exercising judgment within guidelines.
Responsibilities:
- Perform a variety of operational tasks for moderately complex processes
- Review incoming work and liaise with internal and external resources
- Resolve complex customer issues using multiple resources and records
- Prepare edit and distribute specialized and/or complex documents
- Work under general supervision following established procedures and exercising judgment within guidelines
Requirements
Requirements:
- Experience in international banking domain
- Strong verbal and written communication skills
- Analytical skills
- Attention to detail
- Excellent data entry skills
- Strong math reconciliation and accounts skills
- Ability to work quickly and accurately while maintaining acceptable standards of workmanship
- Quick learner with the ability to retain a high volume of information
- Ability to recognize and escalate any discrepancies identified or noticed while processing
Payment Investigations Specialist
We are in search of an individual with experience in payment processing particularly in international funds transfer SWIFT ISO MX messages Federal Reserve Wire Transfer Payments and Foreign Exchange Payments. Knowledge of message types such as SWIFT FED WIRE CHIPS Telex and IntelliTRACS system is an advantage.
Responsibilities:
- Perform moderately complex operations duties in support of a service center or department environment
- Collect data and prepare related operational reports
- Prepare input forms for automated data processing systems
- Utilize the companys internal operations to perform duties
- Coordinate projects and furnish information to authorized persons
- Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation
Job Expectations:
- Strong knowledge of payment investigations and various case types
- Strong knowledge of SWIFT messages and Fed Messages
- Ability to multitask effectively and interpret documents or requests received
- Strong verbal and written communication skills
- Attention to detail and excellent data entry skills
- Good math reconciliation and accounts skills
- Ability to work quickly and accurately while maintaining acceptable standards of workmanship
- Quick learner with the ability to retain a high volume of
SWIFT PAYMENTS, FEDWIRE
Education
BA, B.COM,BCA,MCOM,MBA