Payments Specialist ll
Payments Specialist ll
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Job Description
Job Description
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Payments Specialist ll
Job Overview: Our Iowa City client is seeking to add a NEW Payments Specialist ll to their team. This intermediate-level role supports a variety of payment operations functions including ACH wire transfers cards and electronic item management (EIM). The position requires a strong understanding of payment processes and the ability to provide advanced-level operational support and training within the department.
This is a Direct Hire role.
What you will be doing as a Payments Specialist ll
Ensure compliance with internal policies and applicable federal and state banking regulations.
Stay current with NACHA Operating Rules and Guidelines.
Support the Payment Managing Officer in delivering annual training and communications related to ACH cards and wire services.
Identify and implement process improvements to enhance efficiency and reduce errors.
Respond to payment-related inquiries from staff customers and financial institutions through various communication channels.
Assist with staff development and implement procedures to increase operational productivity.
Prepare documentation and generate reports for audits and regulatory examinations.
Participate in special projects and cross-train to provide departmental support as needed.
Perform daily reviews and processing including but not limited to:
ACH return monitoring reporting and follow-ups
Wire transfers (domestic and international) ensuring review through Verafin
Foreign item check conversions NSF item processing stop payments and chargebacks
ATM/debit card issuance reissuance and activity reconciliation
Fraud monitoring via Falcon alerts and program administration
Reg CC compliance monitoring and reporting
Processing Positive Pay and ACH returns including One-Time ACHs
Leadership & Training
Act as a point of escalation for complex customer issues.
Mentor and train new and current team members on procedures and best practices.
Monitor ticketing systems and call queues to ensure timely resolution of issues.
Lead the creation and improvement of departmental workflows and procedures.
Assist in developing training documentation and process enhancements.
Additional Duties
Perform overdraft monitoring and other debit card-related functions.
Support other tasks and responsibilities as assigned.
Post-secondary education preferred or an equivalent combination of education and experience.
One or more relevant certifications preferred but not required (e.g. AAP APRP NCP FPP).
Minimum of 5 years of experience in payment operations including ACH or related roles.
Banking or financial services experience is required.
Learn more about Saige Partners on Facebook or LinkedIn.
Saige Partners one of the fastest growing technology and talent companies in the Midwest believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at Experience:
Unclear Seniority
Employment Type
Full-Time
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