Customer Support Coordinator Online
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Job Description
Position Title: Customer Support Coordinator (Online)
Department: Customer Service
Reports To: Customer Support Manager
Location: 100% Remote (Based in Lebanon)
Employment Type: Fulltime EntryLevel
About Azurreo
Azurreo is a global leader in the telecommunications industry delivering innovative solutions with a strong commitment to excellence and customer satisfaction. We are looking for a detailoriented Online Customer Support Coordinator with an IT background to join our remote team in Lebanon.
Job Summary
As a Customer Support Coordinator you will be the first point of contact for customers providing technical support troubleshooting assistance and guidance on processes. This role requires strong problemsolving skills a customercentric mindset and the ability to work in a fastpaced remote environment.
Tasks
Key Responsibilities
Customer Support & Issue Resolution
- Respond to customer inquiries via phone email and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to server configurations software applications and installations.
- Provide clear guidance to customers ensuring a smooth resolution process.
- Escalate complex issues to the appropriate teams when necessary.
Technical Assistance & Documentation
- Assist customers with installing and configuring new sites on servers.
- Maintain accurate records of customer interactions and resolutions in the support system.
- Contribute to internal knowledge bases and FAQs to improve efficiency.
Process Improvement & Training
- Identify opportunities to enhance customer support workflows and suggest improvements.
- Support training initiatives for new team members.
- Stay up to date with product updates and industry best practices.
Reporting & Analysis
- Track and analyze customer support metrics to identify trends and areas for improvement.
- Provide feedback to management on recurring customer issues.
Requirements
Qualifications & Skills
- Education: Bachelors degree in IT Business Communications or a related field (preferred).
- Experience: 02 years in customer support technical support or a similar role.
- Technical Skills: Basic knowledge of server configurations software applications and troubleshooting.
- Tools & Software: Experience with CRM systems customer support software and Microsoft Office Suite (Word Excel PowerPoint).
- Communication: Excellent verbal and written communication skills in English (French is a plus).
- ProblemSolving: Strong analytical skills with the ability to resolve issues effectively.
- Soft Skills: Highly organized detailoriented and customerfocused.
- Flexibility: Willingness to work outside standard hours if required.
Benefits
What We Offer
- Competitive salary
- Paid time off and holidays
- Professional development and career growth opportunities
- A dynamic and supportive remote work environment
If youre excited about joining a global leader in telecommunications and passionate about delivering outstanding customer support wed love to hear from you!
Employment Type
Full Time
