Operations head

Job Title: Operations Head 1 Opening Immediate Joiner Company Name: Digital Mojo Location: Hyderabad Office Banjara Hills

About the Company

Digital Mojo is a leading digital marketing agency specialising in real estate marketing in Banjara Hills Hyderabad. Our mission is to become the #1 real estate digital marketing solution provider in the country. Currently we are among the top three in Hyderabad helping real estate developers maximize lead generation sales and brand positioning through datadriven marketing. Our team of 45 dynamic professionals thrives on quick execution analytical thinking and delivering outstanding results.

Join Digital Mojo

At Digital Mojo we believe in fast action sharp thinking and relentless execution. If you're someone who loves making things happen quickly thrives on solving complex problems and enjoys leading a highperforming team this is your chance to be part of something big.

The 9Star Ranking System

What is it

We measure our success using a 9Star Ranking System based on client satisfaction and project impact. Every client interaction and campaign is assessed on a scale of 1 to 10 and anything below 9/10 is considered a failure.

How does it work

Every client engagement starts with 5 Key Result Areas (KRAs).

Monthly performance reviews ensure we’re always improving.

Any score below 9 prompts immediate corrective action to close the gap.

Why is it important

This system keeps clients happy teams accountable and Digital Mojo at the top of the industry. As Operations Head your job is to make sure our delivery execution and efficiency hit 9star standards every time.

Why the Role Matters

The Operations Head is at the core of Digital Mojo ensuring that the team moves fast projects get delivered on time and clients receive worldclass service. This role is crucial in maintaining our 9star client rating and keeping Digital Mojo at the top of real estate digital marketing.

Key Responsibilities

Lead & Optimize Workflows – Streamline operations to ensure 95% of projects are completed on time and within scope.

Drive Team Performance – Motivate and guide a 45 member team ensuring high productivity and fast execution.

Enhance Client Satisfaction – Maintain at least 9/10 client satisfaction score by ensuring timely deliverables and seamless communication.

Improve Efficiency – Implement systems that cut execution time by 30% while maintaining quality.

DataDriven Decision Making – Use analytics and performance data to refine processes and boost ROI.

Scale Operations – Build systems that allow us to scale from 45 to 100 team members without losing speed.

Crisis Management – Act as the problemsolving engine to fix issues before they become client concerns.

Experience

5–8 years in operations management with a proven track record of improving workflows and achieving measurable success.

Previous experience in digital marketing or serviceoriented industries is preferred.

Skills

Expertise in project management tools like BaseCamp Trello or similar platforms.

Strong analytical skills to assess operational metrics and identify improvement areas.

Exceptional communication and leadership abilities to manage a multidisciplinary team. Mindset

Resultsdriven with a focus on achieving measurable outcomes.

Proactive problemsolver who can anticipate challenges and implement effective solutions.

Collaborative and teamoriented fostering a positive and productive work environment.

Why You’ll Love Working with Us

A supportive culture that values innovation and growth.

Opportunities to lead highimpact projects and grow professionally.

Hybrid work flexibility to maintain a healthy worklife balance.

Competitive salary performancebased bonuses and equity.