Assistant Front Office Manager
Assistant Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Assist the Front Office Manager in fostering a positive and structured work environment within the department which encourages the successful operation of the business calling upon the necessary processes to deal with disciplinary grievance and workforce change situations and maintaining well care of Heartists.
- Greet and assist guests in a warm courteous and professional manner.
- Handle guest complaints and inquiries promptly striving to resolve issues to ensure guest satisfaction.
- Ensure guests receive accurate and timely information about hotel amenities services.
- Handle guest complaints and concerns in a professional and empathetic manner aiming for swift and satisfactory resolution.
- Establish and maintain positive relationships with repeat guests VIPs and corporate clients.
- Implement strategies to enhance guest loyalty and satisfaction contributing to positive online reviews and ratings.
- Oversee the front desk teams daily operations including checkin checkout and guest registration processes.
- Monitor room availability reservations and room assignments to maximize occupancy and revenue.
- Maintain accurate and organized guest records ensuring compliance.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
- Proficiently use hotel management software and technology to manage reservations checkins and guest preferences.
- Troubleshoot and resolve technical issues related to front desk systems.
- Act as a key contact for emergency situations following established protocols to ensure guest safety and wellbeing.
- Maintain knowledge of hotel evacuation procedures and assist in training staff on emergency protocols.
Qualifications :
- College degree in hotel management or related field
- Previous experience in a Front Office management role
- Strong commercial/business acumen
- Passion for leadership
- Excellent communication skills
- Fluent in English and any additional language is an advantage.
- A friendly outgoing behavior able to involve and support operation.
- Has strong decisionmaking abilities and able to work in long hours.
Additional Information :
- A dynamic work culture in the most beautiful environment
- Competitive Compensation & Benefits Package
- The opportunity to be part of our successful Brands in the Maldives
- Great career development and opportunities with Minor Hotels
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
