Senior Associate - Operations I Collections I Pune I ANZ Shift
Senior Associate - Operations I Collections I Pune I ANZ Shift
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Job Description
Candidate should have core experience in collections. Should be comfortable with ANZ Shift (5:30 am to 2:30 pm shift)
Notice period: Immediate to 15 days
Functional knowledge:
a) Experienced in issue identification and resolution in the defined tasks pertaining to order to cash process
Collectors: a) Voice calling b) Dispute Management c) Customers account Reconciliation d) Dr and Cr clarity e) Basic accounting knowledge f) SAP knowledge strongly preferred
Customer Orientation:
1. Ability to understand client expectations and requirements
2. Strives to adhere and improve performance on SLAs and deliverables to customer including ownership of solution oriented effective communication of issues raised findings and proposed resolution
3. Ability to maintain relationships with relevant line manager / counterparts / stakeholders
Accountability:
1. Has complete clarity about expectations from self measurable of the same and own role; delivers upon these
Collaboration & Team work:
1. Understands and works towards the common goals of the organization rather than getting confined to own silo 2. Resolves conflicts at his / her level; escalates if required.
3. Displays good collaborative spirit
4 Does not resist change management
5. Addresses problems and finds solutions by working within and between WNS teams including consultation with and/or escalation to other towers when required.
Analytical Thinking & Problem Solving:
1. Identifies anomalies errors and aberrations in output
2. Deep dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions
3. Proposes and supports implementation of process improvements
Communication skills:
1. Participates actively in team meetings; articulates thoughts clearly
2. Listens with attention and builds own understanding
3. Demonstrates requisite verbal and written communication skills
Qualifications :
B.com
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
