Field Support Engineer
Field Support Engineer
Posted on :
27-02-2025
Employer Active
1 Vacancy
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Job Description
Our esteemed client an established MNC is searching for a Field Support Engineer:
Job Responsibilities
- Respond to customer and sales team inquiries via phone or email providing technical support on product capabilities specifications and applications.
- Diagnose and troubleshoot customer issues through remote support (phone/email) or onsite visits.
- Conduct product application testing to support customers and sales teams.
- Provide onsite assistance including system setup adjustments and finetuning.
- Deliver postsales training sessions for customers to ensure effective product usage.
- Develop and maintain training materials including user manuals and guides.
- Support sales teams in onsite presentations and demonstrations as required.
- Identify opportunities to enhance departmental efficiency and lead initiatives to improve processes.
- Adhere to company policies procedures and service standards.
- Perform other tasks and projects as assigned.
Job Requirements:
- Diploma or Degree in Engineering (e.g. Computer Electrical or related disciplines).
- Possess at least 3 years of experience in related field; fresh graduates are open to apply.
- Excellent active listening and communication skills with the ability to explain complex concepts in a clear and simple manner.
- Strong customer service mindset with a proactive approach to resolving technical issues.
- Experience with logic control and proficiency in Microsoft Excel.
- Familiarity with communication protocols such as Serial Modbus TCP Ethernet and EIP.
- Knowledge of HMI programming.
- Experience with sensors actuators (e.g. DC motors encoders relays solenoids) and stepper/servo motors is an advantage.
- Knowledge of database languages (SQL/MySQL) is an advantage.
- Proficiency in programming languages such as C# Java or Python is an advantage.
Additional Information:
- Salary: Up to SGD 3000 Completion Bonus
- Working Location: Kallang
- 1 year renewable contract
For interested parties kindly click on APPLY NOW or send in your resume in MS Word format to
*We regret that only shortlisted candidates will be notified*
TSTAR Recruit Pte Ltd EA Licence No:22C1039 Co.Reg.No.Z EA Registration No.: R(SIA KAI SING)
Additional Information:
- 1 Male 1 Female preferred
- 1 month completion bonus upon completion of 1 year contract Possibility of conversion but depending on internal and external factor
- Immediate start
Employment Type
Full Time
Key Skills
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