Virtualization and Cloud Operations Support Engineer

Virtualization and Cloud Operations Support Engineer

Minimum 810 year handson experience in VMWare or cloud technologies. Primary as VMWare and Secondary as AWS/Azure Cloud or viceversa

Job Requirements/Role

• Acting as an SME (Subject Matter Expert) for the support teams responsible for maintaining a scalable and resilient infrastructure to support the needs of teams across EA
• Acting as SME for the operation of resilient distributed systems that run across multiple data Center and cloud providers
• Directly influence our journey towards zerotouch highly scalable reliable infrastructure.
• Direct involvement in incidents or problems that cause service impact and act as escalation point for incidents that impact Virtualization and Cloud infrastructure platforms
• Automate optimize and drive efficiency of effort code and process.
• Resolve complex technical issues and drive innovations that improve system availability resilience and performance.
• Create maintain and share technical documentation used by engineers and other team members.
• Provide mentorship to other team members and partner with other SMEs across the organization
• Training and completing knowledge transfer sessions with appropriate other teams within IT Operations
  
  
  
  Skills/Experience

• 6 to 8 years experience in a similar Infrastructure Operations role
• The experience of a 24x7 production operations environment preferably supporting a highly available environment for a large multinational organization.
• Experience deploying and managing resources in AWS or Azure or Google cloud platforms in a production setting.
• Expert knowledge of Virtualization Technologies and associated services (specifically VMware VRealize Automation and VROPS)
• Experience with orchestration tools that support the automated delivery of enterprise platforms
• Experience with configuration management frameworks/tools (such as Chef Puppet etc)
• Good knowledge of scripting languages such as Python PowerShell and BASH etc.
• Experience working in a hybrid environment of cloud and onpremise enterprise applications
• Experience with Infrastructure automation tools like terraform vault nomad and sentinel
• Experience with Docker and kubernetes experience in a production setting. Experience containerizing applications deploying and maintaining them
• Strong understanding of system and networking concepts and troubleshooting techniques.
• Strong communication and coordination skills with different teams within IT

• Strong interpersonal and teaming skills ability to set and enforce process and influence engineers who are not direct reports
  Ability to operate in an agile and dynamic environment
• Ability to multitask managing multiple tasks at one time; quickly and accurately shifting attention among multiple tasks under distracting conditions without loss of accuracy.
• Demonstrated ability to quickly resolve the incidents and upkeep the service availability.
• Ability to articulate endtoend technical requirements across delivery functions.
• Excellent verbal and written communication interpersonal conflict resolution and customer service skills.
• Able to analyze complex crossfunctional and crossplatform issues.
• Good capabilities around capacity planning and analysis.
• Knowledge of ITIL process
• Able to define process improvements.
• Understands systems dependencies and interrelation to the business.
• Professionalism in dealing with all levels of management and staff.
  
  
  
  Certifications

• AWS Certified Professional preferred
• VMware certified would be an advantage
• RHCE or other *NIX certification would be an preferred
• ITIL Certification would be an advantage