Senior Service Delivery Engineer
Senior Service Delivery Engineer
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Job Description
Senior Service Delivery Engineer
JOB MISSION
As part of the payment services activities at HPS they are responsible for handling customer requests to ensure the delivery of the requested services while respecting the contractual SLAs.
JOB PURPOSES
Handle Service Catalog Requests to Meet Customer Needs
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Ensure the implementation of the service accepted by the customer within the agreed timelines.
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Prepare validate and deliver update patches in coordination with the RUN IT & Internal Support teams.
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Handle and resolve incidents and/or regressions caused by the implementation of the service.
Handle Information Requests to Address Customer Queries
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Qualify customer information requests.
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Prepare process and communicate responses to customer queries.
Contribute to Colleagues’ Skill Development to Improve Collective Performance
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Provide guidance support and assistance to colleagues.
REQUIRED SKILLS
Skill Level Explanation:
1 Initiated 2 Confirmed 3 Mastery 4 Expert
Knowledge & Expertise
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Serviceoriented architectures API knowledge – 3
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Electronic payment business – 3
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English language – 3
Professional Skills
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PowerCard solution – 3
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UNIX environments (OS Unix Shell etc.) – 3
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Databases (Oracle PostgreSQL etc.) – 3
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Write complex SQL queries macros and scripts to support data integrity issues for large datasets 4
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Worked as an Oracle PL/SQL Developer designing development analysis customization and application support 3
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Testing techniques – 3
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Writing technical specifications – 3
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Writing functional specifications – 3
Behavioral Skills
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Interpersonal skills – 3
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Team spirit – 3
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Initiative – 3
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Flexibility – 3
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Ability to provide support and assistance – 3
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Conducting meetings – 3
JOB HOLDER PROFILE
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Education: Master’s Degree (Bac5) or equivalent
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Experience: 5 to 8 years
Employment Type
Full Time
