Customer Service Manager- Connectors
Customer Service Manager- Connectors
Posted on :
26-02-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Setting clear team and personal goals for each direct report monitoring performance and providing feedback and improvements if necessary.
- Always represents the company in a positive and professional manner.
- Ensure compliance to company policies procedures and regulations are followed
- Resolving complex customer complaints and inquires
- Build loyal customer relationships via telephone and email
- Act as a liaison between management and customer service team
- Collaborate with other departments to ensure key account and territory activities are achieved
- Act as the voice of the customer within the organization and provide fast accurate responses to all inquiries
- Work as part of larger team to ensure on time delivery goals are met customer orders are tracked process expedites reschedules return material authorization processing and maintain clear communication with customer orders
- Ensure outstanding issues are escalated according to the process implemented by the organization
- Meet the sales goals for response time on data entry of orders and quotes
- Support the outside sales team in all sales efforts and work with all internal departments to resolve customer issues to ensure customer satisfaction
- Refer qualified leads to appropriate outside sales team or distribution channel that do not meet inside sales criteria
- Training and onboarding new customer service staff
- Work closely with outside sales team to determine a strategic approach to win business and set specific goals for inside representative
- Arrange and participate in conference calls and customer visits at corporate facility on behalf of customer; meetings may include members from engineering to senior management
- Close business to meet or exceed monthly quarterly and annual revenue objectives
- Provide post sales followup to enhance business relationships to create and leverage additional opportunities
- Adhere to the appropriate departmental sales processes procedures and policies
- Refer requests for technical assistance to the appropriate department or sister company
- Provide backup support to other Inside Sales Representatives as needed
- Produce reports as needed and required
- Identify areas of improvement within inside sales and territory processes and assist in implementing solutions
- Other workrelated duties as assigned
Qualifications :
Technical Knowledge Skills and Abilities:
- 25 years insides sales experience or key account customer service experience in the Connector Industry preferred
- Bachelors degree preferred although not required. High school degree is required
- Strong computer skills Microsoft Office Skills (Word Excel PowerPoint Outlook CRM)
- Excellent Time Management Verbal Communication and Interpersonal Skills
- SelfStarter
- Strong Problem Solving Skill
- Customer satisfaction focused and strong relationship building skills
- High energy drive and sense of responsibility
Customerfocused trusting work relationships personal Integrity effective listener involves the proper people in decision making initiative strong time management solving customer problems understand the business managing own performance technical/functional proficiency demonstrates high physical energy
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
Key Skills
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