Field IT Support Specialist Helpdesk
Field IT Support Specialist Helpdesk
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Job Description
Please notice the position requires traveling across Germany.
Purpose of Role:
To ensure we provide a consistent high level of service to the business. Be proactive by being onsite and speaking to key stakeholders to understand their challenges and how we can help the business achieve its goals. This can also be achieved by using the tools provided and preventing reoccurring issues. The role should be at a minimum 75% travel visiting our clients sites and 25% doing admin on tickets and/or hardware replacement/repairs.
Duties and Responsibilities:
- Work towards key business KPIs set by I.T Management
- Provide remote and onsite hardware and software support
- Record all activity in our clients ITSM tool
- Provide updated feedback to users as their calls progressed
- Work as part of a geographically distributed team
- Liaise with 3rd parties and wider I.T team where necessary
- Identify and mitigate security incidents GDPR compliance issues application vulnerabilities network/infrastructure and other vulnerabilities.
- Ensure correct documentation and procedures are followed or produced if needed
- Ensure all systems have a backup and are monitored for any failures
Undertake training and research to maintain knowledge of current technology and systems
- Understand business operations and the key role IT plays within its operations
Required skills:
- Able to prioritize under pressure and work to deadlines.
- Excellent decisionmaking judgment planning and organization skills.
- Flexible calm and approachable can do attitude.
- Solid customer relations skills to understand customers concerns and requirements.
- Able to lead projects and/or work as part of a project team.
- Ability to work well within a team supporting other team members.
- Willingness to gain relevant qualifications and accreditations.
- Proactive approach to work.
- Good verbal and written communication skills.
- Willing and able to travel not only to the expected time for the role but also in emergency scenarios.
- Full Driving License.
- Language Skills: Fluency in at least two of the following languages: German Dutch French and Polish (both written and verbal).
Employment Type
Full Time
