IT Resident Engineer L2 IT
IT Resident Engineer L2 IT
Posted on :
25-02-2025
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1 Vacancy
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Job Description
The L2 Resident Engineer provides onsite and remote technical support for desktop environments focusing on breakfix solutions fault diagnosis and resolution. This is the role for someone with a strong understanding of Windows operating systems hardware troubleshooting and application support along with excellent customer service and communication skills. The Resident Engineer will work closely with endusers and IT support teams to ensure efficient and effective resolution of technical issues contributing to a stable and productive computing environment. We want you to be a part of making that happen!
Consultancy role for 1 year
Location: Strada 3 Palazzo B3 20090 Assago Milanofiori (Ml) Italy
What Youll Do:
- Provide topnotch daytoday local and remote desktop support.
- Dive into resolving technical challenges with hardware software and applications documenting everything in our ticketing system.
- Take ownership of customer issues ensuring theyre resolved quickly and efficiently.
- Provide expert fault analysis for operating systems and platforms.
- Apply your skills to provide fault resolution across our suite of approved applications.
- Collaborate with vendors to tackle even the trickiest AV issues.
- Keep our users in the loop with timely updates on issue status and resolution.
- Maintain meticulous ticket updates for all reported incidents.
- Install upgrade support and troubleshoot a variety of software and hardware (Windows 7/10 Microsoft Office 365 Cisco Jabber Printers etc.).
- Provide support for Mac users.
- Perform preventative maintenance and repairs.
- Use diagnostic tools to get to the root of network and hardware/software problems.
- Manage and support mobile devices.
- Be adaptable and thrive in a projectbased environment where teamwork is key.
- Handle other duties as assigned!
Why Join Us
Because we want you to be a part of our team! We offer a dynamic work environment opportunities for growth and a chance to make a real impact. If youre passionate about technology and providing excellent customer service we encourage you to apply. Lets build something amazing together!
Requirements
What Youll Need:
- Solid technical skills:
- Deep understanding of Windows 7/10 and Microsoft Office 365.
- Proficiency in Active Directory and GPOs.
- Handson experience with PC hardware troubleshooting and repair.
- Experience with enterprise antivirus solutions and helpdesk ticketing systems.
- Experience with Mobile device management.
- Excellent analytical troubleshooting and problemsolving skills.
- Proven ability to multitask prioritize and meet SLAs.
- Exceptional communication relationshipbuilding and customer service skills.
- A willingness to learn and adapt in a fastpaced environment.
General Duties; Respond to and resolve technical issues in a timely manner as per SLA. Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment. Maintain accurate and up-to-date documentation of all work performed. Confidence and presence to deal with Senior Exec/Management (VIP level support). Collaborate with remote IT teams to resolve complex issues. Adhere to safety protocols and security procedures as per SOP and guidelines. Comfortable working at heights and in confined spaces.
Employment Type
Full Time
Key Skills
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