Technical Writer
Technical Writer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary:
This position is responsible for developing written information about the organizations computing systems that aid in their development use and support. Outputs include a range of documents to be read by both technical and nontechnical personnel across all departments.
Skills Requirement:
Strategy & Planning
Liaise with department heads and end users to define identify business procedures and establish documentation needs for hardware and software
Analyze IT project requirements to determine types of documents needed
Collaborate with systems and development staff to collect and interpret technical information
Liaise with printers and graphic artists to plan layout graphical elements and formatting of documents. Ensure final documents are usable and of high quality.
Acquisition & Deployment
Research evaluate and recommend new documentation tools and methods in support of documentation improvement efforts
Operational Management
Develop documentation project plans and timelines
Plan design research write and edit a range of documents including user guides and manuals
technical specifications training materials user policies and proposals for both print and online media
Edit written documentation of development and other IT staff to create unified and consistent support documents
Establish communicate and maintain documentation standards and provide training where required
Maintain currency and accuracy of all documentation
Writes and edits technical documents including reference manuals and product manuals
Writes and edits procedural documentation such as user guides and manuals
Determines the type of publication that will best serve the project requirements
Meets with engineers programmers and project managers to learn about specific products or processes
Research product samples to fully understand product
Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding
Plans writing processes and sets timelines and deadlines
Creates or works with graphic designers to create diagrams charts and other visual aids to assist readers in understanding a product or process
Performs other related duties as assigned
- University degree in the field of English Communications or Journalism. A background in technology is desirable.
Experience:
5 years equivalent work experience
Handson technical writing and editing experience with specific experience in documenting information technology software and systems
Knowledge of information gathering planning and organizing methods and principles
Experience with desktop publishing tools including Microsoft Word Excel PowerPoint and Publisher
Strong understanding of document formatting and presentation techniques
Employment Type
Full Time
