Operation Client Partner

Purpose of the job:

Acts as the liaison between the clients commercials and various operational teams. This role advises suggests and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters without sales activities as well as builds operational trust in the data and its quality. This role is a clientfacing role.

Accountabilities:

• Ensure regular execution of the BAU deliverables maintenance and delivery to clients
• Communicate to client in case of BAU delivery encounters: delay (limited scope) rework as well as align with working with Customer Support (which is Accountable / SPOC for client) & Data Operations
• Coordinate with BAU on postproduction and predelivery checks for clients
• Attend contribute to and coordinate with Data Ops regular operations & quality reviews and escalationrelated facetoface meetings with client in alignment with Customer Support
• Accountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication discussing technical questions around process technical possibilities recommend effective solutions define delivery targets and communicate progress risk status reporting etc.
• Drive design of operational solutions with the internal and external clients incl. identifying clients needs and translating them into technical specifications in consideration of technical capabilities and limitations

Work experience:

• Minimum work experience in client facing roles to be able to understand client requirements and execute relevant actions towards clients:

• Education:
• Higher education or equivalent experience

Requirements:

• Combination of operational skills and client orientation demonstrates willingness to understand operational endtoend processes and able to translate business expectations into technical specifications
• Good relationship management skills to effectively liaise with commercial clients and various operational teams
• Welldeveloped analytical skills and very good attention to details
• Proactive attitude in recommending suitable solutions demonstrates a CanDo & resultsoriented attitude
• Independent in executing tasks driving progress and working out solutions
• Ability to work effectively in a team to achieve goals together
• Problem solving skills
• Time management skills
• Strong communication both verbal and written easiness in presenting complex operational topics in a simple way

Benefits:

• Food vouchers of 120 BGN monthly
• Life Insurance
• Additional Medical Insurance incl Prophylactics Outpatient care Inpatient care Expenses for medications and medical products
• Multisport card
• Additional paid leave of 3 days in case of no overdue leave days from previous year
•  Free access to LinkedIn Learning platform.
• in addition:
• A Hybrid model of working: part of the week you work from home (home office) a part from the office.
• Working in an international organization once you become a specialist in your field you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• The opportunity to gain a valuable experience and knowledge of FMCG on the country and international level.
• Flexible working environment
• Volunteer time off
• LinkedIn Learning

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit NIQ.com

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: