Head Waitress
Posted on :
23-02-2025
Employer Active
1 Vacancy
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Job Description
Head Waitress
The Head Waitress is responsible for overseeing the waiter/ waitress ensuring excellent customer service and maintaining a high standard of dining experience. This role involves training supervising and assisting waiter/ waitress while also handling VIP guests resolving issues and ensuring smooth daily operations in the dining area.
- Supervise and lead the waiter/ waitress ensuring excellent service standards.
- Train new and existing team on service etiquette menu knowledge and customer interactions.
- Organize shift schedules and delegate tasks to maintain efficiency.
- Monitor performance provide coaching and feedback and assist in appraisals.
- Ensure all guests receive highquality service and a seamless dining experience.
- Address customer inquiries complaints and special requests professionally and efficiently.
- Manage reservations coordinate table assignments and oversee seating arrangements.
- Ensure VIP and regular guests receive personalized service.
- Assist waiter/ waitress during busy periods by taking orders serving food and handling payments when needed.
- Ensure food and beverage service meets company standards.
- Oversee cleanliness hygiene and presentation of dining areas.
- Enforce health and safety regulations ensuring all procedures comply with industry standards.
- Collaborate with the kitchen and bar team to maintain smooth food and drink service.
- Monitor and manage inventory of dining essentials (e.g. cutlery glassware napkins).
- Handle cash register operations billing and financial reporting as needed.
Qualifications :
- Proven experience as a Head Waitress or in a senior hospitality role.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Indepth knowledge of beach club restaurant operations fine dining etiquette and menu items.
- Ability to work under pressure in a fastpaced environment.
- Professional grooming and presentation.
- Strong problemsolving and conflictresolution skills.
- Experience with POS systems and reservation software (preferred).
- Multilingual skills (Russian language will be an advantage).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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