IT Telecommunications Lead
IT Telecommunications Lead
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Job Description
Your Role at Raising Canes:
The IT Telecommunications Lead plays a pivotal role in the successful execution of IT projects and support including New Restaurant Openings. This role oversees all aspects of inventory and vendor management with a special focus on telecommunications for the IT department. Strong organizational skills attention to detail and effective collaboration will be critical to maintaining inventory levels and ensuring vendor performance meets deadlines and exceeds expectations.
Your Impact and Responsibilities:
Telecommunications
- Oversees the process and vendor management for existing and new telecommunications connections for the business
- Manages departmental processes to include new connections disconnections and legal documents required by carriers
- Handles wireless account management by actively reviewing accounts adjusting plans to meet business needs avoiding overages charges and facilitating adjustments based on departmental feedback and usage analysis
- Centralizes telecom accounts to efficiently manage and process payments to carriers
- Assists in centralizing and approving invoices for all telecom accounts
- Facilitates daily interactions and regular meetings with the telecom aggregator to actively manage the relationship and telecom needs of the business
Inventory Management
- Oversees vendor partnerships to maintain hardware stock levels within the warehouse including receiving storing transferring tracking and fulfilling orders
- Monitors demand and evaluates suppliers to anticipate and address future needs of the business
- Manages vendors and processes to store and ship equipment ensuring timely resolution of IT service incidents in the restaurants
- Conducts audits of vendor performances and reports on inventory levels to ensure accurate par and to avoid excess or insufficient stock
- Oversees the return material authorization (RMA) process and ensures orders are submitted and fulfilled by the original equipment manufacturer
- Manages shipping and logistics vendor programs across all IT initiatives
Vendor Management
- Develops and implements a vendor management program for all IT vendors including quarterly business reviews proactive pricing and contract management
- Assists in vetting and establishing new IT vendors
- Supports the negotiation of new contract terms and pricing agreements
- Establishes and monitors vendor service level agreements (SLAs) and measure against performance and enforce applicable penalties
Qualifications :
Requirements for Success:
- 5 years of experience in IT vendor management telecommunications or a related field
- Proven experience managing telecommunications systems including new connections wireless accounts and carrier relationships
- Demonstrated ability to oversee inventory management logistics and vendor performance in a fastpaced environment
- Experience with contract negotiation SLA development and performance monitoring
- Able to handle highly confidential information and maintain strict confidentiality in a timesensitive manner.
- Detailoriented organized and able to manage multiple priorities that may be constantly changing.
- Selfdriven flexible and highly energetic with strong analytical written interpersonal and verbal communication skills.
- Able to work effectively and efficiently both independently and collaboratively
- Able to work out of the Dallas Restaurant Support Office located in Plano TX full time
- Bachelors degree in information technology telecommunications or a related field
Additional Information :
All your information will be kept confidential according to EEO guidelines.
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Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
