Project Coordinator II
Project Coordinator II
Posted on :
22-02-2025
Employer Active
1 Vacancy
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Job Description
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. We are a community of 50 million who thinkand feeldifferently about investing. Together were changing the way the world invests. Since our founding in 1975 helping investors achieve their goals has been our main reason for existence. At Client were built differently. Our client is investorowned meaning that were owned by our funds which are owned by our fund shareholder clients. Therefore your success adds to ours so youre surrounded by people who care about the same things. With no other parties to answer to we make decisionsincluding keeping investing costs as low as possiblewith your needs in mind. Because of our unique structure your goals align with our goals.
Position: Project Coordinator II
Location: Bellevue WA 98004
Duration: 9 Months
Job Type: Contract
Work Type: Hybrid
Job Description:
- This position reports to the Pickup and Returns NA Manager Account Management.
- We are looking for a Project Coordinator thrives in a fun and fastpaced environment this position requires heavy phone and email communication with customers utilizing a wide variety of software tools to navigate customer accounts research and review policies and identify and communicate effective solutions.
- The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
- Provide members with a personalized creative experience
- Work intimately with members and coordinate the entire lifecycle of their projects
- Provide stellar customer satisfaction at all times
- Partnering with Publishing teams to ensure that members enrolled in the proper service package
- Working internally with other departments to ensure that a quality product is delivered in a timely manner
- Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
- Meeting all performance and quality metrics
- Initiating process improvement projects within the department and driving them through to completion
Basic Qualifications
- Associates Degree required
- 1 years customer service experience or project management/project coordination
- Some type of experience where they have had to deal with issues/complaints.
- Experience working with highvolume processes
- Working knowledge of Microsoft Office Applications
- Intermediate experience with VLookup and pivottables in excel
- Experience working with CRM tools (salesforce preferred)
Preferred Qualifications
- Bachelors degree preferred
- 1 year of Salesforce experience and account management
- Aptitude to quickly learn new systems and software
- Ability to multitask & prioritize with strong organizational and followup skills
- Excellent oral and written communication skills
- Former employee is preferred
Typical Day in the Role:
Day to Day Duties:
- working with small/midsized business partners that have lockers
- Help with issues.
- Requests will come in via SIM/email from partner for issues.
- Resolving the SIMS to the best of their ability.
- Issues related to account payments physical lockers themselves.
Candidate Requirements:
- Leadership Principle: Dive deep (step back and understand what caused the issue)
- Ownership will need to follow through with issue to the end.
- Bias for action speed matters need to get things done quickly and efficiently.
Top 3 musthave hard skills
- 1 years customer service experience or project management/project coordination
- Associates Degree required
- Working knowledge of Microsoft Office Applications
- intermediate experience with VLookup and pivottables in excel
- Experience working with CRM tools (salesforce preferred)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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