Technical Service Manager- Egypt
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Job Description
D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.We are looking for a Technical Service Manager who will be a liaison between customer and technical team. The ideal candidate for this role should be results driven customer obsessed and love learning!
Responsibilities:
You will provide professional and understandable answers and solutions
You will analyze and troubleshoot technical issues related to usability API calls imports exports campaign creation bugs identification DB queries basic deliverability issues among other things.
Provide guidance to the technical executive team and clients about data strategy and integration methods
You will closely work with the account management team to resolve technical issues facing their clients on time and recognizing where you need to escalate to the development team follow help desk workflows
Requirements
4 to 5 years of experience in the SaaS industry
Excellent communication skills (email/phone)
Excellent command of English (written and spoken) Arabic or French.
Ability to explain technical topics in an understandable fashion.
Ability to think outside of the box and provide creative solutions matching client requirements
Team player with the ability to work as part of an international remote team
Eager to learn and adapt to the everevolving world of digital marketing
Fluency in more than one language is highly preferred.
Technical skills:
Good knowledge of help desk management
Good knowledge of DNS
Understanding of mobile SDK architecture.
Understanding of mobile multimodular support.
Understanding of mobile development platforms(Flutter Cordova ReactNative Android iOS).
Advanced knowledge of java script website integration and HTML
Advanced knowledge of API
Advanced knowledge of DB queries and relational DB structure
Previous experience in a technical digital marketing position is preferred but not a prerequisite
Benefits
Competitive salaries
Ability to work remotely (Its a remote job)
Performancebased rewards
Employment Type
Full Time
