Team Lead Surveillance Controller - Serbian - Belgrade
Team Lead Surveillance Controller - Serbian - Belgrade
Posted on :
20-02-2025
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1 Vacancy
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Job Description
Position: Team Lead Surveillance Controller
Location: Belgrade Serbia
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Analyze and verify reported incidents ensuring timely resolution and preparing reports for potential disciplinary actions or staff evaluations.
- Conduct indepth analysis of systems or equipment to identify deviations from standards ensuring gameplay integrity.
- Operate security and surveillance systems monitoring activities to maintain high levels of security.
- Perform routine and advanced testing of software systems identifying bugs or defects and collaborate with QA teams for system optimization.
- Create and maintain detailed reports and logs documenting activities incidents and test results for transparency and proper recordkeeping.
- Monitor physical premises and online platforms for suspicious activities ensuring swift reporting of violations and seamless operation of security systems.
- Regularly assess and validate the performance of surveillance systems providing recommendations for improvements based on performance data.
REQUIREMENTS:
- Native or fluent in Serbian (C1 level) with strong proficiency in both written and spoken communication as well as fluency in English.
- Minimum 2 years of experience in a leadership or surveillance operator role within the iGaming or live products industry.
- Strong technical proficiency in operating and maintaining surveillance software video monitoring consoles and security devices.
- Excellent analytical skills for detecting deviations and suspicious activities in both roulette wheels and online gaming environments.
- Flexibility to work various shifts including 8hour shifts and weekends as required by business needs.
- Proficient in Microsoft 365 for reporting communication and document management.
- Experience in technical analysis and calibration of roulette wheels to ensure accurate gaming operations.
- Familiarity with advanced surveillance technologies and tools for optimal system performance.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- Performance bonuses
- Private health insurance
- Free gym membership
Employment Type
Full Time
Key Skills
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