Payment Solutions Support Specialist
Payment Solutions Support Specialist
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Job Description
Location: Lisbon Portugal
Training Start Date: 20th March 2025
Are you passionate about delivering toptier customer support Do you thrive in a fastpaced environment solving customer inquiries with precision and care Join our dynamic team in Lisbon and be part of a global payment solutions project!
What Youll Do
Assist Spanishspeaking customers via phone email and chat resolving inquiries with efficiency and professionalism.
Provide expert guidance on payment transactions security procedures and account management.
Troubleshoot technical issues and escalate complex cases when necessary.
Maintain accurate records of customer interactions and solutions provided.
Collaborate with internal teams to enhance customer experience and service efficiency.
What We Offer
Compensation & Benefits:
Base Salary: 900 EUR/month (paid 14 times per year).
Complexity Bonus: 50 EUR/month (paid 12 times per year).
Meal Allowance: 7.23 EURper working day (net).
Transport Allowance: 20 EUR/month.
Totaling inEUR/year
Health Insurance: Provided from Day 1 (free after 6 months).
Work Schedule & Flexibility:
24/7 Rotational Shifts (including nights & weekends).
Two consecutive rotative days off per week.
Career Growth & International Work Environment
Work with a leading global payment solutions provider.
Career development opportunities in a fastgrowing industry.
Be part of a multicultural and inclusive workplace.
What Were Looking For
- Fluent French Speaker (C1) with strong communication skills.
English Proficiency (B1) for internal communication. - Problemsolving mindset with a customercentric approach.
- Ability to work on rotational shifts (including nights & weekends).
- Techsavvy with basic troubleshooting skills.
Hiring Process
- Application Review We assess your profile.
- Language Assessment Demonstrate your Spanish skills.
- Interviews with the Client Final selection stage.
Relocation Package:
- Reimbursement of Airfare on the 6th month of Contract up to 400 EUR in Economy class
- Apartment Room with rent of 280 EUR for 12 months
Documents Accepted:
EU ID
Residence card
Manifestao de Interesse
Visas (under consultation)
Compensation & Benefits:
- Base Salary: 900 EUR/month (paid 14 times per year).
- Complexity Bonus: 50 EUR/month (paid 12 times per year).
- Meal Allowance: 7.23 EURper working day (net).
- Transport Allowance: 20 EUR/month.
Totaling inEUR/year
- Health Insurance: Provided from Day 1 (free after 6 months).
Employment Type
Full Time
