REF61304T- End User Support Desktop Lead -Pune only WFO 6 yrs DM - EIT
REF61304T- End User Support Desktop Lead -Pune only WFO 6 yrs DM - EIT
Posted on :
15-02-2025
Employer Active
1 Vacancy
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Job Description
We are seeking an End User Support Manager to lead a team responsible for managing IT support across multiple sites. This role involves handling enduser support requests managing assets overseeing escalations and ensuring adherence to ITIL best practices. The ideal candidate will have 45 years of handson enduser support experience and proven leadership in IT operations.
Key Responsibilities:
- Team Leadership: Manage and guide a team to ensure timely resolution of IT support requests (EITs) and adherence to SLAs.
- EndUser Support: Provide handson troubleshooting for desktops laptops thin clients printers and scanners.
- Asset & Compliance Management: Oversee IT asset tracking ensuring accurate documentation and compliance with standards. Manage the installation of security patches and updates on endpoints.
- Escalation & Incident Management: Handle escalations and coordinate with internal teams and vendors to resolve critical issues within SLAs.
- Project Management: Lead new IT projects such as hardware refreshes and OS upgrades ensuring endpoint readiness and smooth execution.
- Change Management: Oversee change management processes ensuring all changes are documented and implemented according to company standards.
Qualifications :
- Bachelors degree (Preferably B.E / B.Tech or related field).
- 68 years of IT experience with at least 45 years in handson enduser support.
- 23 years of experience managing a team in IT support.
- Expertise in Windows OS MS Office VMware Citrix and hardware troubleshooting.
- Strong knowledge of ITIL processes (Incident Problem Change Management).
- Excellent communication skills in English.
Additional Information :
Preferred Qualifications
- ITIL Certification.
- Microsoft or similar certifications (e.g. CCNA CCNP).
- Basic report creation skills using MS Office.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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