Japanese Bilingual Fraud Analyst
Japanese Bilingual Fraud Analyst
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1 Vacancy
Job Description
Job Tiltle: Japanese Bilingual Fraud Analyst
Location: Silver City Pasig
Work Setup: Onsite
Work Schedule: Shifting Schedule
Salary Range: PHP
Job Summary
We are seeking a skilled Japanese Bilingual Fraud Analyst to join our team. The ideal candidate will be fluent in Japanese (N1/N2) and possess a strong background in customer service and fraud detection within a call center environment. This role involves identifying and preventing fraudulent activities analyzing transactions and ensuring a seamless customer experience.
Key Responsibilities
- Communicate effectively in Japanese and English to assist customers with inquiries and resolve fraudrelated issues.
- Investigate suspicious transactions and identify fraudulent activities using established processes and tools.
- Analyze patterns and trends to mitigate potential risks and enhance fraud prevention strategies.
- Collaborate with internal teams to escalate complex cases and improve fraud detection techniques.
- Maintain accurate documentation of fraud investigations and customer interactions.
- Adhere to company policies security protocols and compliance regulations.
- Work in a shifting schedule to ensure roundtheclock fraud monitoring and customer support.
Qualifications & Requirements
- Proficiency in Japanese (N1/N2 CEFR level or equivalent).
- Minimum 2 years of call center experience and at least 6 months of fraud analysis experience.
- Strong analytical and problemsolving skills with the ability to identify suspicious activities.
- Experience handling financial transactions ecommerce or bankingrelated fraud is a plus.
- Excellent communication and customer service skills.
- Ability to work in a fastpaced environment and manage multiple cases efficiently.
Salary & Position Breakdown
- Customer Expert 1 PHP 90000 (NonNative Japanese Speaker 2 years of CC experience)
- Customer Expert 2 PHP 100000 (Native Japanese Speaker 2 years of CC experience)
- Customer Expert 3 PHP 100000 (NonNative 2 years of CC experience Fraud experience)
- Customer Expert 3 PHP 110000 (Native Speaker 2 years of CC experience Fraud experience)
Qualified Candidates should send CV to
Japanese Bilingual Fraud Analyst
Location: Silver City Pasig
Work Setup: Onsite
Work Schedule: Shifting Schedule
Salary Range: PHP
Start Date: March 3
Job Summary
We are seeking a skilled Japanese Bilingual Fraud Analyst to join our team. The ideal candidate will be fluent in Japanese (N1/N2) and possess a strong background in customer service and fraud detection within a call center environment. This role involves identifying and preventing fraudulent activities analyzing transactions and ensuring a seamless customer experience.
Key Responsibilities
- Communicate effectively in Japanese and English to assist customers with inquiries and resolve fraudrelated issues.
- Investigate suspicious transactions and identify fraudulent activities using established processes and tools.
- Analyze patterns and trends to mitigate potential risks and enhance fraud prevention strategies.
- Collaborate with internal teams to escalate complex cases and improve fraud detection techniques.
- Maintain accurate documentation of fraud investigations and customer interactions.
- Adhere to company policies security protocols and compliance regulations.
- Work in a shifting schedule to ensure roundtheclock fraud monitoring and customer support.
Qualifications & Requirements
- Proficiency in Japanese (N1/N2 CEFR level or equivalent).
- Minimum 2 years of call center experience and at least 6 months of fraud analysis experience.
- Strong analytical and problemsolving skills with the ability to identify suspicious activities.
- Experience handling financial transactions ecommerce or bankingrelated fraud is a plus.
- Excellent communication and customer service skills.
- Ability to work in a fastpaced environment and manage multiple cases efficiently.
Salary & Position Breakdown
- Customer Expert 1 PHP 90000 (NonNative Japanese Speaker 2 years of CC experience)
- Customer Expert 2 PHP 100000 (Native Japanese Speaker 2 years of CC experience)
- Customer Expert 3 PHP 100000 (NonNative 2 years of CC experience Fraud experience)
- Customer Expert 3 PHP 110000 (Native Speaker 2 years of CC experience Fraud experience)
Employment Type
Full Time
