Senior Finance Analyst Renewals Global
Senior Finance Analyst Renewals Global
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Job Description
We are seeking a strategic and datadriven Senior Finance Analyst to support ServiceNows Customer Excellence Group. This role will be crucial in driving financial performance optimizing renewal processes and supporting our customer retention efforts. Join our team and play a crucial role in driving financial performance and customer retention in the dynamic world of Enterprise SaaS.
What you get to do in this role:
Develop and execute financial strategies aligned with Renewals objectives focusing on customer retention and NNACV development
Contribute to budgeting forecasting and reporting processes for the Renewals organization providing accurate renewal forecasts (incl. key metrics such as RACV and GRR) for AOP and LRP
Analyze key performance indicators and financial metrics to provide actionable insights for improving customer retention and scale
Collaborate with Sales Customer Success StratOps and crossfunctional teams to identify atrisk customers and develop targeted churn mitigation strategies
Prepare and present financial reports including budget vs. actual variance analysis and renewal forecasts to senior management
Drive process improvements and scaling projects to enhance renewal predictability and operational efficiency
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
Bachelors degree in Finance Accounting or related field; MBA or CPA preferred.
4 years of experience in financial planning and analysis with a focus on SaaS renewals or subscriptionbased business models
Proven track record of providing strategic financial guidance and driving operational excellence in renewals management
Some experience with Sales/Planning systems such as Dynamics Varicent and Anaplan
Excellent communication and presentation skills with the ability to influence stakeholders at all levels
Advanced proficiency in financial modeling data analysis and visualization tools (e.g. Excel PowerPoint PowerBI)
Strong understanding of SaaS metrics customer lifecycle management and renewal best practices
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
