Workforce Management AnalystReal Time Analyst
Workforce Management AnalystReal Time Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: RealTime Analyst (RTA)
Industry: Financial/Cryptocurrency
Type of Support: Voice and NonVoice
Work Setup: 100% Onsite at Central Bloc 17th floor IT Park Cebu City
Work Shift: Shifting Schedule
Salary: To be discussed with the client
Start Date: ASAP
Headcount: 2
Job Summary:
We are seeking a RealTime Analyst (RTA) to join our team in the financial/cryptocurrency sector. The RTA will be responsible for monitoring realtime performance metrics ensuring workforce optimization and maintaining service level agreements (SLAs) in a fastpaced environment. The ideal candidate will have strong analytical skills proficiency in Excel and prior experience in workforce management.
Key Responsibilities:
- Monitor realtime queues and agent performance to ensure service level goals are met.
- Track and analyze call volume trends agent adherence and schedule efficiency.
- Communicate intraday performance updates to stakeholders and recommend adjustments.
- Coordinate with team leads and supervisors to optimize workforce productivity.
- Identify and report system or process issues affecting operations.
- Generate reports and insights on workforce performance using Excel and other tools.
- Assist in schedule management shift changes and break adherence compliance.
- Support the implementation of workforce management strategies to enhance efficiency.
Qualifications:
- 24 years of relevant RealTime Analyst (RTA) experience.
- Strong Excel skills (pivot tables formulas and data analysis).
- Experience in workforce management tools and realtime monitoring systems.
- Ability to multitask prioritize and work under pressure in a fastpaced environment.
- Excellent communication and problemsolving skills.
- Educational background: High School Diploma Undergraduate or Bachelors Degree in any field.
- Prior experience in the financial or cryptocurrency industry is a plus but not required.
How to Apply:
If you meet the qualifications and are ready to contribute to a dynamic and growing team apply now!
Qualified Candidates should send CV to indicating the subject.
We are seeking a RealTime Analyst (RTA) to join our team in the financial/cryptocurrency sector. The RTA will be responsible for monitoring realtime performance metrics ensuring workforce optimization and maintaining service level agreements (SLAs) in a fastpaced environment. The ideal candidate will have strong analytical skills proficiency in Excel and prior experience in workforce management.
Employment Type
Full Time
