Regional APAC Professional Services Delivery Manager

Who Youll Work With

We are seeking an experienced Regional APAC Professional Services Delivery Manager to lead the successful delivery of professional services across the AsiaPacific (APAC) region. This role will be responsible for managing service engagements ensuring customer satisfaction and driving operational excellence within the professional services organization. The ideal candidate will have a strong background in networking cloud or IT services along with excellent leadership and customer management skills.

What Youll Do

• Service Delivery Leadership: Oversee and manage the endtoend delivery of professional services projects ensuring alignment with customer expectations timelines and business objectives.

• Project Management: Lead project planning resource allocation and risk management for multiple service engagements across the APAC region.

• Customer Engagement: Act as a primary point of contact for key customers ensuring successful service delivery handling escalations and fostering longterm relationships.

• Operational Excellence: Define and implement best practices standard operating procedures and continuous improvement initiatives to enhance service delivery efficiency.

• Team Management: Lead and mentor a team of professional services engineers and consultants across multiple APAC locations ensuring high levels of motivation collaboration and performance.

• Revenue Growth & Utilization: Drive professional services revenue by optimizing team utilization identifying upsell opportunities and supporting business development efforts.

• Collaboration with CrossFunctional Teams: Work closely with sales product management and support teams to ensure a seamless customer experience.

• Compliance & Reporting: Ensure adherence to contractual obligations service level agreements (SLAs) and internal policies while maintaining accurate reporting and metrics.

Qualifications :

• Education: Bachelors degree in Computer Science Engineering Business or a related field. 

• Experience: Minimum 1520 years of experience in professional services service delivery or consulting within the IT cloud or networking industries.

• Leadership: Proven experience in managing regional teams driving service excellence and delivering complex projects across multiple geographies.

• Technical Skills: Understanding of networking cloud solutions cybersecurity or managed services. Handson experience in enterprise IT environments is a plus.

• Project Management: Expertise in project management methodologies (Agile Waterfall) and tools (JIRA ServiceNow etc.).

• CustomerFocused: Strong customer engagement skills with a proven ability to handle escalations and ensure client success.

• Communication: Excellent verbal and written communication skills in English. Proficiency in an additional APAC language (Mandarin Japanese etc.) is a plus.

• Travel: Willingness to travel across the APAC region as needed (up to 3050%).

Why Join Us

• Be part of a dynamic and fastgrowing professional services team within a leading networking and IT solutions provider.
• Work with global customers on cuttingedge technology solutions.
• If you are a motivated professional with a passion for delivering highquality services and driving customer success we invite you to apply!
• Competitive salary benefits and career growth opportunities.

Additional Information :

Arista stands out as an engineeringcentric company. Our leadership including founders and engineering managers are all engineers who understand sound software engineering principles and the importance of doing things right.

We hire globally into our diverse team. At Arista engineers have complete ownership of their projects. Our management structure is flat and streamlined and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.

Our engineers have access to every part of the company providing opportunities to work across various domains. Arista is headquartered in Santa Clara California with development offices in Australia Canada India Ireland and the US. We consider all our R&D centers equal in stature.

Join us to shape the future of networking and be part of a culture that values invention quality respect and fun.

Remote Work :

No

Employment Type :

Fulltime