Order Management Team Leader
Order Management Team Leader
Posted on :
15-02-2025
Employer Active
1 Vacancy
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Job Description
- Interpret complex orders and coordinate the ordering and delivery of equipment and the procurement of services.
- Track accuracy of the current and predicted orders going through the team inclusive of order approvals;
- Collate and manage reports on forecasted deals in Enterprise Health for senior management and order statuses for internal stakeholders and customers.
- Responsible for ensuring orders are processed correctly throughout all relevant departments in the business and that all key process steps are taken;
- Coordinate and distribute work and tasks to the team ensuring that workloads and alignment across the Enterprise Health accounts is spread fairly and evenly across the team;
- Provide input into Enterprise Health tenders where required to ensure that the bid reflects the capability of the team to facilitate ongoing procurement of goods and/or services as part of an ongoing managed service; and to ensure that the cost of any additional resources is captured.
- Lead negotiations with suppliers in Enterprise Health tenders where required with support of bid team.
- Work with the procurement team on negotiation and implementation of key supplier contracts specific to our Enterprise Health customers.
- Ensure that all quotes orders and other data is recorded and processed accurately on our internal CRM and ERP tools in order to generate accurate reports;
- Develop and maintain internal relationships with key stakeholders such as our VP of Enterprise Health Presales Service Delivery Contract Management Procurement and Finance.
- Develop and maintain relationships with key stakeholders at our major Enterprise Health customers
- Share technical knowledge and implement best practice and standards;
- Carry out 1:1 and team meetings identify training and development needs monitor KPIs and carry out performance reviews;
Skills and Experience
- Previous experience of working in a similar team leader role preferably gained within an IT reseller / distribution environment;
- Desired experience in a service based role with having to manage SLAs or KPIs.
- Experience of leading and motivating a team;
- Excellent administration skills;
- Proficient in the use of CRM ERP systems and MS packages including Word Excel and Outlook;
- Excellent communication skills both oral and written with the ability to effectively articulate an opinion and engage with both internal and external stakeholders through a variety of different mediums;
- Excellent interpersonal skills the ability to build and maintain relationships and work cross functionally and interact confidently;
- Strong order administration skills including Quality of work Time management and data accuracy
Additional Information :
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
Key Skills
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