Customer Operations Specialist

Are you passionate about delivering exceptional customer experiences Do you thrive in a fastpaced problemsolving environment where you can make a real impact If so we want YOU to be part of our team! Apply Now!

At MapleCraft Engineers we dont just build structures we build relationships. As a Remote Customer Operations Specialist youll be the driving force behind seamless customer interactions ensuring our clients receive toptier service and solutions. Youll work closely with our operations team to ensure smooth service delivery maintain excellent communication with customers and play a vital role in our companys success.

What Youll Be Doing

• Act as the primary point of contact for customer inquiries requests and concerns via email phone and chat.

• Proactively track and manage customer orders service requests and project updates ensuring timely responses and resolutions.

• Work crossfunctionally with engineering sales and project management teams to align on customer needs and expectations.

• Identify and troubleshoot service delivery challenges escalating issues when necessary and ensuring customer satisfaction.

• Maintain and update customer records and interactions using CRM tools like Salesforce HubSpot or Zoho.

• Monitor customer feedback and provide insights to improve processes and enhance the overall customer experience.

• Assist in contract processing documentation and billing inquiries ensuring accuracy and efficiency.

• Develop and maintain customer FAQs knowledge base articles and troubleshooting guides.

• Contribute to team meetings and strategy sessions bringing fresh ideas to improve our service operations.

What We are Looking For

• 2 years of experience in customer support operations or account management (preferably in engineering construction or a related field).

• Excellent verbal and written communication skills with the ability to simplify complex issues for customers.

• Strong problemsolving abilities and the confidence to make decisions in realtime.

• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.

• Techsavvy with experience in CRM systems ticketing tools and cloudbased communication platforms.

• A selfstarter who can work independently in a remote environment while staying aligned with the team.

• Passion for delivering exceptional customer service and improving processes.

Why Join MapleCraft Engineers

We believe that when our team thrives our customers thrive. Thats why we offer:

Competitive salary with performancebased bonuses

Comprehensive benefits package including medical dental and vision coverage

Flexible remote work environment

Paid time off and holidays to recharge and enjoy life outside of work

Professional development opportunities to help you grow in your career

A supportive and collaborative team that values innovation and customer excellence

Ready to Make an Impact

If youre looking for a dynamic role where your contributions will be valued and your voice will be heard wed love to meet you. Apply today and lets build something great together!

MapleCraft Engineers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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