Travel Agent
Travel Agent
Posted on :
14-02-2025
Employer Active
1 Vacancy
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Job Description
Join Our Dynamic Team as a Travel Agent!
Position: Travel Agent
Language: German
Location: Remote (Must be based in Greece or willing to relocate to Athens)
Start Date: February 6th 2025
Working Hours: Monday Sunday 08:00 23:00 Rotative Shifts
Salary: 1380 gross x 14 payments 8% Bonus
Your Role as a Customer Advisor:
- Respond and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain Accurate data input of consumer inquiries questions and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions support documents and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements:
- EU Citizenship or valid residence card with full market access
- Fluent in German or Croatian and English (written and spoken)
- Minimum of 6 months experience in customer service (CS)
- Available for onsite work in Athens for at least 3 months. (Remote work available after this period with internet connection confirmation)
- Must be based in Greece or willing to relocate to Athens
Employment Type
Full Time
Key Skills
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