Customer Support Specialist
Customer Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Commercial real estate runs on more than just prime locations it thrives on clean accurate data. Our client is at the forefront of innovation transforming rent roll data into a powerful asset. With AIdriven automation and seamless integrations they eliminate inconsistencies and inefficiencies empowering professionals to make smarter decisions. Their expertise bridges the gap between data and real estate success.
Job Description
As a Customer Support Specialist you will be the first point of contact for clients delivering toptier support and ensuring seamless user experiences. You ll troubleshoot technical issues guide users through the platform and collaborate with internal teams to resolve challenges. Strong communication problemsolving skills and SaaS support experience are essential in this fastpaced role.
Job Overview
Shift: Day Shift (10 AM 6 PM MK Time)
Work Setup: Permanent Work From Home
- Work closely with clients to identify investigate escalate and resolve their inquiries.
- Ensure a seamless customer experience by providing clear guidance and expert advice.
- Collaborate with internal teams to troubleshoot issues and implement effective solutions.
- Manage time efficiently and prioritize workload to meet customer and business needs.
- Contribute ideas to enhance team processes and improve service efficiency.
- Deliver worldclass customer support while ensuring adherence to SLAs.
Requirements
The Qualifications We Seek
- Experience in a SaaS B2B customer support role is a plus.
- Strong written and verbal communication skills.
- Proficiency in Excel is an advantage.
- A curious mindset with a strong sense of empathy.
- Ability to multitask prioritize and work effectively in a fastpaced environment.
- Willingness to collaborate across multiple teams to improve customer experience.
- Ability to advocate for the customer and provide insightful feedback for service improvements.
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
Who Are We
EMAPTA is a trusted global outsourcing company committed to delivering excellence. As part of our expansion we are excited to establish a strong presence in Macedonia tapping into the country s incredible talent pool.
We offer professionals the best of both worlds global exposure and a strong local support system. By bridging international expertise with Macedonia s rich workforce we empower businesses and professionals alike. Join us and be part of a groundbreaking journey that connects talent with global success.
#EmpoweringPeople #EmaptaExperience #EmaptaEra
The Qualifications We Seek Experience in a SaaS B2B customer support role is a plus. Strong written and verbal communication skills. Proficiency in Excel is an advantage. A curious mindset with a strong sense of empathy. Ability to multi-task, prioritize, and work effectively in a fast-paced environment. Willingness to collaborate across multiple teams to improve customer experience. Ability to advocate for the customer and provide insightful feedback for service improvements.
Employment Type
Full Time
