IT Service Specialist with English
IT Service Specialist with English
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Job Description
Would you be interested in working in one of Europes leading consumer electronics retailer companies based in the heart of Barcelona
We have a fantastic opportunity for you in a multicultural young and dynamic environment!
Our client is looking for an enthusiastic IT Service Specialist to join their IT Operations team.
This role is perfect for someone passionate about IT operations data analysis and service excellence.
The selected candidate will work closely with product teams and country organizations developing rolebased dashboards and monitoring key IT operational KPIs to drive continuous improvement among others.
Tasks
- Providing monitoring and analyzing operational IT related KPIs from the teams developing and deploying company business applications
- Creating rolebased dashboards and regular reports
- Developing operational dashboards focusing on the most important IT Operational KPIs
- Helping the product teams get new insights from data analyze and visualize their performance to enable smarter decisions and better product & service support and delivery
- Being responsible for managing all projects in cooperation with other units that interface with IT service management
- Acting as Manager on Duty in case of Major incidents. This implies being oncall 1 week out of 7 approx
Requirements
- Project management experience: ability to drive complex projects crosscountry and crossfunctional
- 3 years Experience in IT Operations and IT Service Management
- Knowledgeable in ITIL
- Knowledgeable in Agile / Scrum / Iterative Development
- Previous experience using BI tools like PowerBI Tableau or Google Looker Studio
- Strong analytical and communication skills dataoriented personality
Benefits
Permanent contract
Hybrid work model (4 days per month in the office)
23 days holidays
Birthday off
10% discount on all the companys products
Languages Courses
Specific training
Medical insurance
Multicultural work environment
Career Growth Opportunities
Step 1: Interview with a member of our team
Step 2: Interview with the hiring manager
Step 3: Interview with the teams Director
Employment Type
Full Time
