Application Support Analyst
Application Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Prevent fraud protect payments and power secure transactions.
Every second businesses risk losing millions to fraud cybercrime and payment errors but not with our client. As the industry leader in B2B payment security they safeguard over $216 billion annually ensuring organisations pay the right vendors every time. With an expansive network of 7.5 million verified accounts and realtime fraud prevention tools they set the gold standard for secure transactions. Innovation drives their success and as an employer they empower teams to shape the future of financial security.
Be Part of the Future of Secure Payments
Be part of our client s team as an Application Support Analyst where youll provide technical and functional support to stakeholders troubleshoot application issues and ensure smooth operations. Youll play a crucial role in maintaining secure financial transactions while developing your skills in a fastpaced innovative environment.
Your Career at a Glance
Shift: Monday Friday 6:45 AM 3:45 PM
Work Setup: Onsite Quezon City
Your Mission: Keep Payments Safe & Systems Running Smoothly
- Provide technical and functional support to stakeholders.
- Manage and maintain ticket queues ensuring timely issue resolution.
- Identify troubleshoot and resolve applicationrelated technical issues.
- Clearly explain complex IT concepts to nontechnical users.
- Deliver topnotch customer service in the field of application support.
- Respond to supplier and requestor queries as a primary responsibility.
- Utilize Microsoft Office applications for various tasks.
- Conduct testing and issue recreation as part of troubleshooting.
- Support users via email and phone interactions.
- Apply troubleshooting skills to ensure seamless application performance.
- Utilize Excel scripting Macros Zendesk and OTRS (a plus).
Requirements
What It Takes to Excel in This Role
- 1 3 years of technical experience
- Preferably has an educational background or formal training in IT Computer Studies or Information Systems
- Open to fresh graduates or junior analysts with 1 3 years of experience in Application Support
- Must have knowledge of systems applications and software
- Must be knowledgeable in the use of MS Office applications
- Must have exceptional written and verbal communication skills
- Must have critical thinking skills listening ability and patience
- Must have an understanding of customer service in the field of Application Support
- Must have troubleshooting skills
- Knowledge of Excel scripting Macros and Zendesk is a plus
Benefits
Perks & Benefits That Make a Difference
- HMO coverage with free dependent upon regularization
- Competitive Salary Package
- Prime office location (Easy access to MRT stations restaurants and banks)
- Day shift schedule
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!
What It Takes to Excel in This Role 1 3 years of technical experience Preferably has an educational background or formal training in IT, Computer Studies, or Information Systems Open to fresh graduates or junior analysts with 1 3 years of experience in Application Support Must have knowledge of systems, applications, and software Must be knowledgeable in the use of MS Office applications Must have exceptional written and verbal communication skills Must have critical thinking skills, listening ability, and patience Must have an understanding of customer service in the field of Application Support Must have troubleshooting skills Knowledge of Excel scripting, Macros, and Zendesk is a plus
Employment Type
Full Time
