Operations ManagerLuxury Hotel Hospitality
Operations ManagerLuxury Hotel Hospitality
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Job Description
Job Summary:
We are seeking to hire a highly experienced and handson Operations Manager from a leading hotel to oversee the daily operations of our hospitality establishment including restaurants bars pool gym and accommodation services. The ideal candidate should demonstrate strong leadership and operational excellence.
Key Responsibilities:
Oversee and coordinate the seamless operation of all departments.
Ensure toptier guest experience by maintaining high service standards across all hospitality areas.
Develop and implement operational strategies to enhance efficiency profitability and customer satisfaction.
Supervise restaurant and bar operations ensuring exceptional food quality service and hygiene standards.
Monitor stock levels procurement and cost controls to optimise profitability.
Maintain high occupancy levels through effective revenue management and guest satisfaction initiatives.
Handle guest feedback complaints and special requests professionally and promptly.
Work with fitness trainers and pool attendants to provide engaging guest experiences..
Drive a culture of teamwork accountability and continuous improvement.
Conduct performance evaluations and staff development programs to enhance team capabilities.
Develop and manage budgets monitor operational costs and drive revenue growth across departments.
Analyze key performance indicators (KPIs) to optimize profitability and efficiency.
Ensure compliance with health safety and hygiene regulations across all operational areas.
Maintain brand standards and uphold the hotels reputation for excellence.
Diploma /Degree in Hotel Management 3+ years experience in an equivalent role with a rated Hotel Exceptional listening and communication skills. A polite, engaging personality. Commitment to customer satisfaction and service excellence.
Education
Degree/diploma in Hotel Management
Employment Type
Full Time
