Engineering Team Lead Support Productivity
Engineering Team Lead Support Productivity
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Job Description
Worldclass customer service is one of the cornerstones of Wolt Over the years we have invested a lot in our inhouse built support tooling as we believe that its the only way we can ensure satisfaction for all of our customers and partners in each of the 28 countries that we operate in. We take huge pride in our customer operations quality so on top of building delightful support experiences in our consumer app we also want to proactively identify and solve issues before our customers and partners even notice something might be wrong.
The Support Productivity team plays a critical role at making our customer support teams efficient. For example the team is responsible for building features that enable operations to set up complex close to realtime inquiries routing logic (workflows) the live analytics feature (streaming) which provides a close to real time view of how to optimise our customer support flows. This is a small distributed team of 6 engineers: 3 backend engineers based in Berlin and 3 frontend engineers based in Tallinn and now we hiring a Team Lead to Tallinn.
As a team lead youll be an inspirer facilitator and an enabler for the team to do what they do best by running the weekly cycle of the team participating in designing technical solutions making personal development plans hosting regular 1on1s taking part in recruitment and being there for your team whenever they need you.
At Wolt we work with high ownership in small crossfunctional teams where each team member works around the whole software development life cycle. Each and every one of our product team members have a say in where we are going and what solutions we implement.
Feel free to check the Wolt Tech Blog for more read about our culture & technology here.
Qualifications :
We expect you to be a good communicator willing to serve people in and outside of your team and a productoriented and proactive problem solver willing to bring up issues in a constructive manner to the team and the whole Wolt Product team. You know what it takes to develop topquality software take care of people and achieve ambitious goals together.
You are the rare gem when you also have a solid backend engineering background preferably in Node (Typescript) so you will be able to speak the same language with your team and stakeholders. Having experience with AWS Kubernetes and distributed systems will for sure help too. So if youre looking for a role to combine your engineering and leadership skills this is it!
Additional Information :
The position will be filled as soon as we find the right person so make sure to apply as soon as you realize you really really want to join us!
The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well as youll own a piece of the pie.
For any further questions about the position you can turn to Product Talent Acquisition Partner Noora ().
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
