Banquet Manager
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Job Description
What do we expect from you
Under the general guidance of the Director of F&B or or any other authorized by the management ensuring that all guests have an Engaging Dynamic Experience. Lead and drive Mondrian Doha vision by ensuring that all F&B employees consistently use the established tools. Responsible for coordinating supervising and directing all Banqueting operations while maintaining a profitable Banqueting department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
How your day looks like
- Establish monitor and manage budgeted revenue and net operating income. Assures that the budgeting process is performed accurately and efficiently
- Liaise and maintain excellent working relationship with the Events sales team
- Develop and implement action items and provide support and guidance to Banquets team to achieve or exceed budgeted revenue and net operating income goals
- Work closely with the Events management team and have primary responsibility for the development of all Banquets operations
- Oversee the development and implementation of Standard Operating & Service Procedures for Banquets
- Ensure that labor and expense guidelines are adhered to in order to maintain budgeted expenses
- Institute and monitor service and/or product upgrades in order to maintain the companys competitive edge
- Establish and enforce Mondrian Doha specific Standard Operating Procedures
- Promote guest satisfaction throughout the operation
- Implement repeat guest recognition programs to build loyalty to the operation
- Promote intercompany business relations and shares best practices
- Distinguish us as the industry leaders that continually improve to maintain our cutting edge
- Act as a liaison between the community and the Food and Beverage operation
- Supervise and provide leadership to all Banquets personnel
- Respond to guest complaints in a timely manner
- Monitor industry trends take appropriate action to maintain competitive and profitable operations
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
- Coordinate and monitor all phases of Loss Prevention in the Food and Beverage department
- Prepare and submit required reports in a timely manner
- Organize and conduct department meetings on a regular basis
- Monitor quality of service and product
- Initiate menu planning and preparation
- Ensure compliance with all local liquor laws and health and sanitation regulations and all other Food and Beverage related life/safety and other legal compliance in accordance with local laws
- Ensure the training of department heads on SOPs report preparation technical job tasks
- Select train and develop personnel within the department. Able to exercise hire discipline personnel performance reviews and termination of employment discretion within Mondrian Doha policies
- Oversees all aspects of training and orientation for property specific Banquets Front of the House team
- Reports and documents any observed or know safety hazards conditions or unsafe practices and procedures to management immediately
- Maintain high level of service and product quality with exceptional guest service satisfaction
Qualifications :
- At least 4 years of progressive experience in a hotel or related field is required.
- Fluency in English and Arabic with excellent communication skills
- Luxury hotel experience
- Preferably Female
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
