Loyalty Growth Strategist

We are looking for a Loyalty Growth Strategist to join our team of around 1700 people worldwide to help us power up the travellers journey for millions of holidaymakers. If you are a master at extracting analyzing and interpreting data and have a strong entrepreneurial mindset keep on reading as you might be the perfect fit for this job.

The job in brief:

Job Title   Loyalty Growth Strategist

Working model hybrid in Switzerland

Team you will join the Customer Growth team.

Level Professional

Location   Chiasso Switzerland

Contract Permanent full time (36 h/week )

What your impact will be:

• Develop and refine loyalty initiatives to enhance customer engagement and retention across all touchpoints.
• Lead discussions with key stakeholders across the company to build a loyalty framework that integrates business objectives customer value and operational feasibility.
• Define and structure customer benefits incentives and discounting models.
• Collaborate closely with Business Tech UX Product Legal and Data Protection teams to ensure a seamless execution of loyalty strategies.
• Leverage data insights to optimize customer value ensuring datadriven decisionmaking at every stage.
• Identify and analyze key performance indicators (KPIs) to measure the effectiveness of loyalty initiatives and iterate accordingly.
• Influence decisionmakers and senior leadership through clear databacked storytelling and strategic recommendations.
• Stay ahead of industry trends benchmarks and best practices to innovate continuously within the loyalty space.

Qualifications :

Your expertise:

• Degree in Business Marketing Economics Data Science or a related field.
• Strong strategic thinking with a growthoriented and datadriven approach.
• Ability to work crossfunctionally and influence multiple stakeholders effectively.
• Exceptional communication and storytelling skills to translate insights into impactful strategies.
• Experience in customer engagement retention or loyalty initiatives.
• Fluency in English.

Desirable:

• Handson experience with SQL and analytics tools (e.g. QlikView Tableau Looker or similar).
• Experience in digital product management or ecommerce.
• Familiarity with customer segmentation personalization and behavioural analysis.

Additional Information :

Perks of working with us:

How we work together:

An inclusive friendly and international environment (youll be working with colleagues from 10 countries and over 48 nationalities)

Shorter working week (36h as full time) with a half working day on Fridays
Flexible start and end of the working day
Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together:

FriYays: half a day on Friday morning with a nomeeting mandate and dedicated to deep work personal growth learning and training and/or focus time.

Professional and managerial skills development training paths access to elearning platforms such as Oreilly Udemy Coursera (depending on the department) and to our internal platform offering bespoke training content

Other perks:
2 paid days off per year for volunteering purposes

Occasional social events to foster connections among colleagues

Travel industry discounts and flash exclusive staff fares

We support our employees through lifes significant moments with leave options (e.g parental responsibilities marriages bereavements relocations etc.) in line with local laws.

Wish you were here We do too!

Selection process steps*:

HR interview (1030 minutes)

1st interview (Manager): soft skills technical knowledge

Test step online or offline

2nd interview (Manager team member): Test review

Offer extended
(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race gender age sexual orientation religion gender identity or expression and accessibility. We strongly believe in an equal opportunity space which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:
By submitting your information and application you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

Remote Work :

No

Employment Type :

Fulltime