- Conduct a minimum of one training needs analysis per year identifying all the training required for the Hotel.
- Design implement and evaluate training and development programs as identified by Training Needs Analysis.
- Proper administration of the Training Department.
- Prepare materials prior start of any Training.
- Compile all monthly reports and submit to the Talent & Culture Manager.
- Set up the training room well in advance before the training starts.
- To coordinate and monitor training programs as per the instruction of the Talent & Culture Manager.
- Conduct regular audit evaluate and provide constructive feedback to Departmental Trainers on their performance.
- Keep an uptoDate training record.
- Compile and monitor the Trainee Programs.
- Maintain close contacts with local colleges hotel schools and universities.
- To participate actively in Career Fairs.
- To carry out any other reasonable duties as assigned by the Learning & Development Manager.
- To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To provide a friendly courteous and professional service at all times.
- To maintain good working relationships with your colleagues and all other departments.
- To respond to any changes in the department as dictated by the needs of the hotel.
Qualifications :
- Bachelors degree in Human Resources Education Organisational Development or a related field (or equivalent experience).
- Minimum 1 year of experience in training coordination or learning and development.
- Demonstrates selfconfidence personable & refined.
- High degree of professionalism with understanding of hotel operations and business acumen.
- Excellent reading writing and oral proficiency in English.
- Strong working knowledge of digital tools i.e. MS Office..
- Prior experience with LMS administration.
- Previous experience in training coordination.
- Strong interpersonal and training skills.
- Excellent communication and customer contact skills.
- Results and service oriented with an eye for details.
- Ability to multitask work well in stressful & highpressure situations.
- Strong presentation facilitation and communication abilities.
- Analytical mindset with the ability to assess training effectiveness.
- A proactive teamoriented approach with a passion for employee development.
- Experience with elearning platforms and content creation tools.
- Knowledge of adult learning principles and instructional design methodologies.
- Familiarity with hospitality industry standards and best practices.
- Ability to create engaging and interactive training materials.
- Experience in measuring and evaluating training effectiveness.
- Strong project management skills.
- Proficiency in data analysis and reporting.
Additional Information :
Should be eligible to live and work in Kenya.
Remote Work :
No
Employment Type :
Fulltime