AU Admin Assistant Axcelerate ZR692JOB
AU Admin Assistant Axcelerate ZR692JOB
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Overview
Our dynamic and fastgrowing company is currently looking for an AU Admin Assistant (Axcelerate). In this role you will play a key role in supporting our Australianbased team through various administrative tasks ensuring smooth postsale processes and maintaining high levels of customer satisfaction. This is a fantastic opportunity to contribute to a teamfocused environment while developing your skills in student retention and administrative operations.
As an AU Admin Assistant (Axcelerate) your primary responsibilities will include:
- StudentRelated Administrative Tasks:
- Manually processing student extensions and managing expired student records.
- Manually processing student extensions and managing expired student records.
- PostSale Administration:
- Assisting in the management of complaints cancellations and refund requests to ensure customer satisfaction.
- Supporting proactive student retention activities.
- Assisting in the management of complaints cancellations and refund requests to ensure customer satisfaction.
- Phone Line Overflow Management:
- Handling incoming calls and directing them to the appropriate department or solution in a timely manner.
- Handling incoming calls and directing them to the appropriate department or solution in a timely manner.
Requirements
- Minimum 2 years of relevant experience as an Admin Assistant supporting Australian client.
- Australian Certified.
- Strong organizational skills and attention to detail.
- Excellent communication skills both written and verbal.
- Ability to work independently and as part of a team in a fastpaced environment.
- Previous experience in an administrative role is an advantage.
- Experience with the following software (training provided if needed):
- aXcelerate
- WooCommerce
- Front (CRM)
- HubSpot
- Email / G Suite
- aXcelerate
Benefits
- Permanent Workfromhome setup
- Companyprovided equipment
- Secondary WiFi Modem
- 21 Leave Credits
- 100% conversion of UNUSED leave credits
- HMO on Day 1
- 13th Month Pay
- Grab Voucher every month
- Birthday Gift
- Loyalty Gift
- Christmas Gift
- WorkLife Balance
- Active employee engagements physically such as Christmas Party & Team Building and virtual events such as townhall with prizes.
Employment Type
Full Time
