Softphone Genesys Administrator

This role responsibilities include conducting full lifecycle analysis to include requirements activities and design of data and administrating application. The successful candidate will develop and maintain data and reporting capabilities and also coordinate application troubleshooting/tests to deliver and meet business needs. The candidate will also monitor performance and quality control plans to identify improvements.

Softphone Genesys Administrator

Contract Period: 6/3/2024 5/31/2025

Work Location: Ridgefield Park NJ

Responsibilities

• Develop and implement databases data collection systems data analytics and other strategies that optimize statistical efficiency and quality
• Design construct install test and maintain data management system
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Filter and clean data by reviewing computer reports printouts and performance indicators to locate and correct code problems
• Responsible for troubleshootingmaintainingconfiguring application environment consisting of Development User Acceptance Testing (UAT) and Production levels
• Work with third party software vendors to troubleshoot and resolve issues
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities

Requirements:

• 4 years intermediate level Java/J2EE experience
• Strong knowledge of and experience with administrating application such as troubleshoot/test/design and coordinate business needs
• Technical expertise regarding data models database design development data mining and segmentation techniques
• Knowledge of databases (SQL etc) programming (XML Javascript or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analyzing datasets
• Knowledge of backend application : Java/J2EE Strong Spring Framework myBatis Strong MS SQL/MySql SQL
• Strong analytical skills with the ability to collect organize analyze and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries report writing and presenting findings
• Associate degree or higher in Mathematics Computer Science Information Management or Statistics

Special Skills:

• Goal oriented and selfmotivated.
• Candidate must have the ability to work independently or within a team environment.
• Strong oral and written communications skills with ability to create software design and engineering documents.
• Ability to multitask and deliver high quality work under tight deadlines is essential.
• Ability to work in a fast paced environment is crucial.
• Ability to learn excel and deliver at a quick pace is required.
• Prefer to have an experience for call center system operation such as Genesys Engage Nice CXone.