Middle Office - Analyst - Documentary Trade

Job Title:Middle Office Analyst Documentary Trade
Location:London U.K.
Department:Client & Transaction Services Wholesale Banking
Employment Type:Permanent
Work Pattern: FullTime

Overview:

This role falls in the Documentary Trade vertical in Client & Transaction Services. For the avoidance of doubt Documentary Trade includes the product suite of Documentary Credits Collections & Guarantees.

The purpose of this role is to ensure an excellent service to Bank ABCs customers.

The job holder will execute transactions liaise with external and internal stakeholders answer queries resolve complaints and assist relevant Wholesale Banking colleagues with the daytoday work required to support Bank ABCs business.

What You Will Be Doing:

This role is responsible for delivering services direct to clients thereby supporting the work of the Wholesale Banking Coverage and Product Sales teams. This must be done in a consistent and properly controlled manner working in close collaboration with other internal departments and in compliance with relevant procedures.

There is a large focus on Bank ABCs core product of advising and confirming export letters of credit. This involves the handling of repeat transactions for relevant customers in the role holders portfolio as well as ad hoc transactions as allocated to the role holder on an ongoing basis. There is considerable liaison with beneficiaries of letters of credit as well as internal handling of queries relating to operational matters and any financial crimerelated questions or concerns.

The role also extends to import letters of credit documentary collections guarantees and standby letters of credit and any facilities for the issuance of such instruments. These are typically less frequent but may be more complicated than export letter of credit transactions.

This being an Analyst role the job holder will manage a balanced portfolio of work with a mix of reasonably straightforward transactions and moderately important customers but including some challenging cases and relationships to help them grow in the role.

As part of their core daily responsibilities under the Documentary Trade vertical the job holder will:

• Directly support letter of credit beneficiaries and other customers and relevant noncustomers day to day. This includes answering their queries providing updates attending meetings solving problems and generally building a strong relationship with them. This work is done alongside and in support of the relevant corporate coverage RM or independently where there is no such RM.
• Help colleagues in the Wholesale Banking Coverage and Product Sales teams with providing direct support to customers.
• Manage priorities and deliver services to Bank ABCs customers through:
  • excellent collaboration within CTS;
  • ongoing coordination with the Operations Business Financial Crime Financial Crime Operations Credit Administration Legal Compliance Operational Support and other departments as appropriate;
  • preparing and/or reviewing relevant management information and monitoring service levels; and
  • taking part in periodic Service Quality Meetings to resolve any service issues.
• Act as focal point for internal queries to ensure smooth and efficient collaboration.
• Perform checks submit instructions and obtain approvals through Bank ABCs systems as required for delivery of services (TAPS tickets PDC checks Regulatory Risk approvals and Daily Commitments approvals as relevant).
• Arrange for any other approvals required for facilities / transactions / drawdowns as may be required.
• Assist with setting up or updating SWIFT RMA connections as may be required to facilitate business.
• Coordinate with Clients CDD specialists and Operational to ensure prompt onboarding & periodic review of clients.
• Onboard customers onto our relevant digital systems and provide initial training and ongoing support as required referring any technical issues to agreed support functions.
• Structure and execute new transactions. This involves working with Coverage RMs / Product Sales where relevant driving compliance with timelines and SLAs coordinating with customers and other internal and external parties and ensuring all credit compliance and other internal requirements are met. More particularly this work includes:
  • Implementing confidentiality agreements working on term sheets supporting Coverage RMs / Product Sales with relevant aspects of credit applications and noting significant credit approval requirements to ensure due compliance in execution.
  • Working on facility agreements whether drafting standard agreements (using suitable templates) collaborating with lawyers on bespoke agreements liaising with the customer and internal stakeholders in order to finalise the agreement and obtaining relevant internal signoffs and customer agreement.
  • Preparing notifications of new commitment (or equivalents) obtaining internal signoff updating Operations accordingly and taking any other practical steps required in order to get to first utilisation of the relevant facility.
  • Preparing deal summaries / key features sheets and the like for the sake of good order.
• Create and maintain business and customer information. This includes among other things the maintenance of:
  • standard pricing/rates/tariffs as directed by WB Coverage / Product Sales;
  • standing instructions and agreed pricing for specific customers; and
  • customer contact details and other particulars for example Client Short Names (CSNs).
• Support WB Coverage and Product Sales teams in the monitoring of transactions facilities and/or customers and escalation of any issues.
• Track monitor identify and refer prospect beneficiaries to Relationship Managers (i.e. repeat transactors)
• Resolve issues raised by Operations or other departments for example the nonreceipt of funds problems with payments and issues with reconciliation.
• Help Bank ABC grow its business by ensuring that all applicable audit risk and compliance requirements are met. This includes among other things:

• meeting the requirements of the UK Financial Services Compensation Scheme (FSCS) and its French equivalent the FGDR;
• Supporting the Banks designated Complaints Officer in the reporting and handling customer complaints;
• reviewing and discounting/escalating any transactional red flags identified by other departments (or by the job holder / other colleagues in CTS);
• raising internal suspicious activity reports; and
• raising any operational risk events and taking part in their investigation and resolution.

In the course of working with customers and relevant noncustomers day to day the job holder may become aware of opportunities to provide further services in which case they will raise those opportunities to front office colleagues in Wholesale Banking for further investigation.

Wider CTS collaboration

Where customers anchored in the Documentary Trade vertical take up products falling outside that vertical the job holder will continue to support those customers. This will ensure the customer maintains a single point of contact and day to day support.

The job holder will draw on expertise and support from colleagues in the relevant other CTS verticals to a greater or lesser extent as may be required to ensure a consistent service and due compliance with all external and internal requirements. The job holder will similarly support colleagues in other CTS verticals.

As part of the work falling outside the Documentary Trade vertical in which the job holder may engage from time to time the job holder will among other things:

• Perform similar tasks to those in the core role mentioned above but in relation to products with which the job holder may be less familiar. Close collaboration with colleagues in other CTS verticals will be required.
• Prepare relevant credit / administrative applications in the Credit Management System from a business perspective (i.e. not credit analysis). This could be in support of a relationship client (in conjunction with an RM) or for a transactional counterparty.
• Open customer accounts. This includes:
  • all external account opening formalities including the collation and checking of customer documents as required; and
  • all internal processes including ABC Digital onboarding.

Change and improvement

• The role holder will identify opportunities to improve Bank ABCs service and/or its internal processes and depending on their level of skill and experience work on ensuring that those improvements are delivered.
• The role holder will develop their own skills through working with and across the CTS verticals and undergoing suitable training from time to time. They will also help other members of the CTS team to gain skill and experience.

Candidate Specification:

• A good understanding of wholesale banking products in particular trade finance products and the endtoend processes involved in delivering those products to the Banks clients will be an advantage.
• Exposure to transaction/ facility structuring
• An understanding of credit compliance and operational requirements for the relevant products will be an advantage.
• Solid computer skills with capability to use spreadsheets graphic and presentation packages to review and create professional materials will be an advantage.
• Additional languages in particular Arabic advantageous.
• One to five years banking experience including in a similar Documentary Trade role but additionally extending to Documentary Trade operations.
• Good experience of trade finance operations and/or transaction structuring and execution is advantageous.
• Customer service orientation.
• Strong oral and written communication skills.
• Ability to maintain integrity confidentiality and diplomacy under all circumstances.
• Ability to remain calm work under pressure and meet tight deadlines.
• Good organization coordination and followup skills.
• Attention to detail.
• Growth mindset. CTS is a training ground for bankers who want to grow and develop their skills with a view to potential roles in Coverage or Product Sales teams or other areas of the Bank.
• Strong existing internal relationships with relevant departments will be an advantage.

Equal Employment Opportunity

Bank ABC is committed to the principles of equal employment opportunity for all employees and applicants and in accordance with applicable laws does not discriminate on the basis of sex gender identity gender expression race color religion national origin ancestry age marital status disability medical condition sexual orientation or on any other basis prohibited by law.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments where necessary to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process require any reasonable adjustments or an application to Access to work please contact the recruitment lead on: