NOC Engineer

Position: NOC Engineer

Location: Jackson MI***Day 1 Onsite***

Duration: 1 Years

Phone & Skype

Client: HCL

Immediate Interview

Need Details in below format only else will not consider the resume. LinkedIn Profile link Education details Contact number has to be on Resume :

Candidate Name

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Rate

ExHCL

Candidate Details:

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Rate

Consultant Location:

Contact Number:

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Interested to Relocate (Yes/NO):

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Availability for Onsite:

Earliest Availability to Join:

LinkedIn Profile: (Must)

Current and Last few employers:

Skill Rating

Mandatory Skills

Hands on experience in Years

Last used Year

SelfRating (Scale 110)

1.

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Job Description:

• Primary monitoring and escalation point for identification troubleshooting and resolution of events affecting customer production environments.
• Monitoring and escalation of critical application as per the SOW.
• Generate and publish Application performance report
• Provide notification to customers and the service teams for Severity 1 events.
• Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
• Central point of contact for technical support teams including status updates for ongoing incidents/events.
• Must have aptitude and attitude to learn / work on new technologies.
• Should be willing to work in shifts 24x7.
• Create update and document system processes and tasks as required.
• Work closely with network engineers systems administrators and software engineers regarding technology and hardware upgrades.
• Work Closely with Wireless technology groups
• Cisco IOS and APIC
• Juniper JUNOS
• Palo Alto firewalls
• Wireless technology ( Cisco Aruba Juniper Mist Meraki)
• SDN Technology ( SDWAN NSX or Similar)
• Layer 2 and 3 network concepts
• Routing protocols OSPF and BGP
• Troubleshooting connectivity issues
• WAN networking concepts
• Network documentation
• IT Service Management applications
• Monitoring Tools & automation concepts

Basic Requirements

• 4 Years supporting event monitoring is preferred.
• Handson experience with the following:

o Alert monitoring tool experience required. HP Open View Operations SolarWinds preferred but Site Scope and other monitoring tools knowledge will be considered.

o Incident Management and handling

o ITSM Tool (ServiceNow) exposure

o Telecommunication Equipment Knowledge (Radio Wireless Networks

o IT communication Tower Hardware.

o Application monitoring experience SAP Monitoring preferred. ( Tools SolMan CA Wily)