Front Desk Practice Coordinator

Preferred Qualifications:

• Demonstrated experience in health care (may include medical dental or veterinary) in the following areas: patient scheduling insurance verification medial record data abstraction or patient financial services.
• Prior experience with appointment ancillary service or surgical scheduling or a combination of all three.
• Bilingual or multilingual capability (Spanish Cantonese and Russian) strongly preferred.
• Prior experience with EPIC.

Duties & Essential Job Functions:

• New Patient Scheduling and Processing

• On a daily basis reviews and works referral workqueues documenting activities within the referral record.
• Acts as the primary contact for referring physicians and new patients
• If practice utilizes a mirror system for external referrals such as an electronic log maintains electronic log but also creates referral record for accurate tracking and documenting of external referrals.
• Assigns new patients to providers as required taking into account scheduling issues.
• Schedules and registers patients by telephone or in person before first appointment meeting established accuracy and performance standards. Completes appropriate practice intake paperwork and follows established practice guidelines to ensure new patients are seen within prescribed time lines. Communicates any problems with the schedule with supervisor.
• Collects and verifies insurance and referral/authorization information for first appointment ensuring referral records and Hospital Accounts Records (HARS) are created and assigned to the appointment.
• Schedules and coordinates any preappointment tests or appointments.
• Explains first appointment procedures in laymans terminology to patient including required records pathology slides and radiology films to bring or send prior to the first visit; prepares and mails New Patient Packet or sends through MyChart; provides other information requested by patient.
• Gives directions and instructions to patients before the first appointment. Manages patient expectations by providing practicespecific guidelines related to service/visit. Seeks clinical input when appropriate.
• Creates a professional and positive first impression for patients and referring physicians. Demonstrates good judgment and common sense.

• Surgery Scheduling
• Revenue Cycle
• Moderate Complex Revenue Cycle
• Check in / Front Desk
• Cadence Template Builder
• Administrative and Patient Care Coordination Responsibilities
• Moderate Complex Administrative and Patient Care Coordination Responsibilities
• Moderate Complex APeX and IT Specific Skills

• Pend orders (including med refills referrals procedures etc.) associate with a diagnosis and route to provider for review and signature (from preference list only)
• Pend Smart Sets with proper orders and diagnosis and route to provider for review and signature
• Modify order class of labs from lab collection vs. clinic collection or UCSF Collect vs. External Collect.
• Perform advanced appointment scheduling using complex scheduling protocols from a variety of ancillary and subspecialty services some of which will require authorization.
• Support PatientCentered Medical Home Standard 1 guidelines that require patients have daily available appointment access to the practice and if no appointments are available coordinate them at another site or within Adult or Pediatric Urgent Care.

• Phone Bank
• General Performance
• Moderate Complex General Performance
• Environmental Responsibilities:
• Moderate Complex Environmental Responsibilities
• Customer Service Outreach

If the Client extends an offer then the candidate should go through the health screening process.

• Need immunization records for MMR and Varicella (Mumps Measles & Rubella and Varicella) should be positive if you have negative results in any of these then you have to take 2 MMR vaccinations with a gap of 28 days since you cannot take 2MMR vaccinations at a time.
• For the TB test you have other available options TSPOT or QF TB Gold or 2 step PPDs for 2 step PPDs you need visit clinic twice and to get these results it may take more than 1 week and should provide latest documents 2019 valid within 3 months )
• Annual Physical Test
• Flu Short
• Ishihara Vision Test

US Citizen/Green Card candidates are encouraged to Apply

Thank you

Regards

Pradeep Singh

Technical Recruiter

SDK Software Inc (Siri InfoSolutions Group)

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