Customer Support Officer

Amega Group is seeking to hire a dynamic and customercentric Customer Support Officer to join our team. The Customer Support Officer will play a vital role in maintaining our high service standards contributing to our customers satisfaction ensuring their inquiries are promptly addressed by receiving optimal guidance.

Responsibilities:

• Handling and resolving customer requests providing the best customer experience

• Investigating complaints troubleshooting issues and identifying trending problems

• Performing KYC procedures and ensuring that all applications are compliant with the companys policies and regulatory requirements.

• Reporting bugs to the technical team

• Assisting new clients with the account opening process

• Entering and keep updating customers account information in the companys records and systems

• Generating various reports regarding the number of accounts financial transactions etc.

• Providing promoting services/ products to customers

Requirements:

• Experience working with CRMLive chats and MetaTrader 4 / 5 platform

• Experience with Sumsub or other softwares related to verification of clients

• Experience in Forex industry in support team

• Excellent time management and professionalism

• Good problem solving skills

• Fluent verbal and written English

• Any additional language skills will be considered an advantage

What we offer:

• 21 vacation days per year public holidays

• Stable and welcoming working environment

• Daily lunch provided by the Company

• Supportive environment from a multicultural team of colleagues

• Office located in Limassol Cyprus