Supervisor - Customer Care
Posted on :
15-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2840327
- Following the Hybrid Customer Care Department Standards for Excellence.
- Ensure you deliver an outstanding shopping experience to every customer contact via any offered communication channel (walk in, phone, email, online chat)
- Identify ways to personalize the experience of every customer, whenever possible.
- Always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems.
- Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels.
- Carry out a through Brief and Debrief with the advisor on a daily basis at the start and end of each shift to ensure that any follow up given, have been actioned. Check the understanding of any new procedures or brandupdates with the advisor.
- Keep the team motivated and focussed in the right direction at all times by identifying coaching & training needs through daily call coaching.
- Ensure that a minimum of 20% of the advisor calls are listened to (call recorder ) ensuring that areas of development have been addressed
Employment Type
Full Time
Department / Functional Area
Key Skills
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